Reviews (1,971)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer service and user-friendly SMS marketing tools, including automation, segmentation, and customizable templates. These features have notably increased engagement and sales. The responsive live chat support and educational resources are also highly valued, along with useful integrations like back-in-stock alerts. Merchants report significant improvements in conversion rates and customer engagement, describing the app as transformative for their marketing strategies.

November 30, 2021

Bre helped me today. She was sooooo helpful and the service is top notch! best SMS product so far. I've used 3 others to compare it to.

Southern Sweet Children's Boutique
United States
About 19 hours using the app
August 13, 2020

Did the trial, if you are in the UK or outside the USA forget it you will soon get angry customers as postscript are in the USA when customers subscribe they get charged a premium rate text charge and you will soon get inundated with angry customers once they have received their phone bills like we have. You cannot edit a customer once subscribed and that's all you get from support is we are sorry this doesn't work as you are in the UK. All in all they have a good platform but it is very focused on USA customers. When I told them I wanted to leave and to remove my customers they said they couldn't I told them Shopify insists and they said ok we will raise a ticket a week later no communication, their support is good at first but soon dwindles. Sorry just being honest!

whynotshoponline.com
United Kingdom
23 days using the app
March 8, 2023

Shiny modern app but it does not sync well with Shopify and it is deceptive. They don't mention that "international" SMS is 10 times (yes TEN times) the cost of US SMS. It's not mentioned on their app listing nor on their pricing page, only hidden away in the documentation.
By international it literally means any other country so if your store is strictly restircted to US you're better off with one of the other SMS apps.

Hippie Pants
United Kingdom
21 days using the app
February 17, 2021

Helpful staff and responded to my issue as soon as possible. I will look forward to using the postscript.

Vapecircle
United Kingdom
About 16 hours using the app
October 22, 2020

I just started my onboarding, and the service has been friendly, fast, and helpful. I would recommend using this service!

Mid American Pompon
United States
About 16 hours using the app
September 18, 2020

I just downloaded Postscript but I am already in love! It is already working amazing and not even 24 hours in yet!

Sings My Soule Boutique
United States
About 16 hours using the app
November 2, 2020

Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。

eik-test
China
19 days using the app
December 18, 2020

I'm new to this app but their customer service is amazing and I'm really excited to see how it helps me market to my customers! So far 10/10!

Elaine Saige Boutique
United States
About 14 hours using the app
July 22, 2020

Wow, the app is a game changer for marketing my business. Very affordable. Great chat support.. I'll be ready for Black Friday and holiday sales!

ENJEN DESIGN
United States
About 13 hours using the app
August 2, 2022

Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!

QUINN
United States
15 days using the app