Reviews (1,971)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting SMS subscriber bases, customer engagement, and sales. They praise its easy-to-use automation, segmentation, and campaign tools, along with effective live chat and onboarding support. The responsive customer service team is noted for efficiently resolving issues. Merchants appreciate the continuous updates and transparent pricing, crediting the app with significantly improving their marketing strategies and conversion rates.

February 17, 2021

Very helpful support staff, extremely knowledgeable about their platform. Which unfortunately is rare these days.

wckdthghts
United States
Almost 3 years using the app
May 12, 2021

I'm still in very early stages of using this app, but the customer service alone has been outstanding. I will update this review as I use this app to highlight some of the other 5 star aspects.

Pony-O Hair Accessories
United States
Almost 3 years using the app
September 13, 2022

Works as intended and advertised. Good customer support with fast response time. Sends SMS integrates with Shopify.

OHM Beads
United States
Almost 3 years using the app
Edited June 26, 2020

This is one of the most important apps I have used in my lifetime, the customers service is 100! Can't say enough how much we appreciate everything Postscript does!

Positive Vibes Smoke & Gifts
United States
Almost 3 years using the app
October 13, 2020

Great app, really appreciate their constant help and support. They really be saving my SMS texts haha.

Kameleon Swim
United States
Almost 3 years using the app
October 7, 2021

So far so good! We are seeing revenue immediately to be honest even though we haven't implemented many automations or campaigns yet. I had a hiccup getting my automations working and their customer service was amazing. Michael (who is also now a fan of our brand!) was a pleasure to work with, somehow made it fun, and solved our problem. He was attentive, kind, and a great problem solver. I know that even if I have an issue with the program, help is around the corner all via an easy to use and quick chat service. Definitely recommend!

kaftko
United States
Almost 3 years using the app
January 22, 2021

Sylvia helped me figure out an issue I had super quick! thank you for the help! This app has helped my sales skyrocket and I will continue to use it.

My Three Little Hearts
United States
Almost 3 years using the app
March 31, 2022

Installed this app 2 weeks ago and noticed an immediate difference in sales and conversion. Integrates seamlessly with Shopify - I had to do almost nothing to get automations such as back in stock, browse abandonment, etc alerts running. Really intuitive and easy to use. Support is super responsive and helpful. Very excited to see the difference this app makes over the course of the next few months!

3 Kinds Co.
United States
Almost 3 years using the app
June 17, 2022

Porshai from the postscripts team was so helpful. We where not able to log into our app and connect with customers. She found the issue and make another long in for both of our stores while we reach out to shopify to get the issue fixed so we are still able to log in and connect with client. Thank you so much for the help! It was fast and easy

ByEgreis
United States
Almost 3 years using the app
November 30, 2021

I've been searching for a while for the text messaging app that would easily integrate with my shopify store. I found what I was looking for! I'm an overthinker with having so many tasks to do with my business and their support team has been great with helping me with any questions and offering a solution. I will most definitely be referring other business owners to this app.

AMBISHES DIVA
United States
Almost 3 years using the app