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Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, efficient live chat support, and smooth onboarding process. They value features like back-in-stock alerts, updated automations, and easy campaign creation. The app is praised for its constant innovation, seamless integration with Shopify and other apps, and insightful campaign performance data. Merchants also commend the transparent pricing and credit the app with boosting business growth, customer retention, and revenue generation. It's highly recommended for its top-notch customer support and affordability.

October 6, 2021

I am a returning customer. When i initially signed up i wasn't the person running marketing for my company. now that i am i needed a system that was easy to use and understand. I spoke with mike in sales he encouraged me and made me feel like i could do this on my own and he was right. Then when i needed help i spoke with taylor via chat and he was amazing. Im glad i decided to sign back up

United States
6 months using the app
September 16, 2020

I use Postscript to market to our biggest customers and supporters. I haven't been on the app long but am enjoying its functionality! I wish there had been a little more clarity on how the credits work (I used too many at the beginning but understand now). I have already seen an ROI and like engaging with our audience in this interactive way!

The Redheaded Camel
United States
5 months using the app
October 1, 2020

Only 4 stars because we haven't used it for long yet but everything seems to be working great and the support team is awesome! Zev was really fast at answering and quick with figuring out a solution!

Too Fast Online
United States
4 months using the app
March 22, 2022

Im not computer savvy so navigating this app is a little hard. I do appreciate the tech chat for help.

Girlfriend Trend Boutique
United States
3 months using the app
Edited September 29, 2020

Really well designed service. It's a little bit unintuitive to figure out specifics on different modules (automations, campaigns, keywords, popups, etc) and what they do exactly and where things go from there, how to find customers and see the outreach that has happened, etc. But the team was very fast to respond and eager help out, then once you get a feel for it things seem to be really easy and ROI is realized scarily quickly.

United States
About 2 months using the app
Edited November 5, 2021

Postscript's onboarding and support team have been incredibly helpful and a joy to collaborate with!

Nguyen Coffee Supply
United States
About 1 month using the app
February 3, 2021

I've been testing about 3-4 different sms solutions this month and Postscript really has everyone else beat. Customer service, affordability, 1:1 chat feature, Klaviyo integration, gifs that don't require links to open. It's great. The only reason I didn't give 5 starts is I wish the forms allowed more advanced customization and there were smoother options to embed forms. I also wish we could purchase dedicated long numbers, sharing keywords makes things a little difficult. But I understand it keeps things affordable. I also wish we could send audio, but no one else is offering that yet anyway. Great job Postscript!

United States
30 days using the app
November 2, 2020

Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。

19 days using the app
August 2, 2022

Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!

United States
15 days using the app
December 2, 2021

I've had some issues with Postscript accidentally filtering our messages which has been hard but Michael from customer support has been such a great help with everything in regards to getting this problem figured out.

United States
14 days using the app