Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

July 9, 2020

Great App - easy to use and set up. Support is amazon and can teach you the ropes and answer all your questions. We look forward using SMS in our marketing efforts.

tilt
United States
About 2 years using the app
August 14, 2020

This is a VERY capable SMS marketing solution. We're a very customer-centric brand, so having the right communication tools is essential. We looked at a few competitors but Postscript just had more of the features we needed: international sending, 2-way replies, MMS, easy integrations with the rest of our marketing-tech tools, and more! The cherry on top is the customer service! They're super helpful and always there when you need them. Shout out to Shannon and Zev for being rock stars.

LIV Swiss Watches
United States
About 2 years using the app
June 24, 2020

This is a big and effective tool to organize a community of SMS subscribers. Customer service is A+. I highly recommend Postscript!!!

Lu Lu Myanmar USA Online
United States
About 2 years using the app
November 11, 2021

I think Postscripts works great overall to accomplish our company goals. We've been really happy with how the welcome series has performed for our business. Today I had a really great experience with Bre from their customer support team about making sure guests don't abuse discount codes from our shop, she was very thorough in making sure all my campaigns had the right settings. I think the only thing I would love is more guidance on is ideas for copywriting texts, how to make things perform better, and a file resizer/optimizer in the app for photos (mine tend to be too large and it's an extra step I'd rather not have to do). But overall great app!

KEANI HAWAI`I
United States
About 2 years using the app
January 6, 2019

Still a work in progress with getting the app up and running but the customer service so far has been outstanding! Excited to be working with this company.

Foxhole Medals
Australia
About 2 years using the app
June 14, 2021

We are beyond satisfied with this product. It performs. It does what it claims to do unlike other apps we have tried such as TxtCart. Postscript is far superior in terms of product and customer support. The staff is friendly, helpful, generous, and knowledgeable. The app itself is extremely user friendly. 10/10. You need this.

SculptSkin
United States
About 2 years using the app
November 1, 2020

Amazing! Has only been a month and we have seen a major shift in the way that people have been able to connect, sign up, and shop. Also, the support team is just great. Had help today (a Sunday afternoon). Couldn't be happier with the results.

Annonymous Apparel Co
United States
About 2 years using the app
December 8, 2021

Esy to setup, Customer Service Excellent, seems to be working very well. Look forward to seeing its potential

Sanctuary Spa
United States
About 2 years using the app
July 23, 2021

Postscript has been very easy to use. And I've definitely seen an uptick in sales with it. I appreciate this app.

Silky Skin Custard
United States
About 2 years using the app
Edited August 20, 2020

Still in the free trial phase but we're loving it! As a store, we're new to SMS marketing and Postscript has made the transition to this new medium incredibly seamless and easy.

Their interface is very straightforward and simple to use and you'll be up and running in no time. Plus their website is full of tips and tricks and when in doubt, their live chat is the best. Always incredibly responsive, no waiting, and very friendly. If you're lucky enough to work with Shannon, she's one of the best people I've ever worked with on a live chat platform.

Like I said, we're still new to SMS Marketing and Postscript, but so far, so good. We've even had other SMS companies reach out and try to snag us away but Postscript has everything we need and more between automation, segmentation, campaigns, creativity, and integration with existing apps.

Ski The East
United States
About 2 years using the app