Reviews (1,887)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective SMS marketing tools that enhance customer engagement and sales. They appreciate the user-friendly interface, customizable templates, and features like live chat and automations. The onboarding process is smooth, and the responsive customer support is frequently highlighted. Additionally, the app is noted for its compliance with text messaging regulations, ensuring ethical marketing practices.

Edited November 29, 2019

Great app! Awesome features compared to some of the other SMS/MMS platforms out there.

The support is also fantastic. Super quick and super helpful especially during busy times like Black Friday and the Holiday season.

Definitely 11/10!

Obvi
United States
Over 4 years using the app
September 19, 2019

We just got started with Postscript and the team has been beyond supportive and helpful. We are big believers in human connection and Postscript goes above and beyond. The customer service (shoutout to Shannon and Sean), replies in seconds and the founders are never above hopping on a call to troubleshoot an issue. SO excited to be working with this team!

Prima
United States
Over 4 years using the app
August 10, 2020

Support is top notch. Their team is "Johhny on the Spot" responsive. It integrates well with other platforms and is extremely versatile. It is a must have for any shopify store trying to take their marketing and engagement to the next level. Happy to have found them for getting text reminders to my customers!

Bliss Home Market
United States
Over 4 years using the app
September 22, 2020

So far so good, the app does what it says. Also, they do have amazing support, they have live support chat not one of chats that actually send an email that is responded to in a nonspecific amount of time. We will continue to build out the app with the help of their support team, the integrations are also perfect for us. Out CS team can answer texts from their Zendesk account.

Nena & Co.
United States
Over 4 years using the app
October 12, 2020

Platform is great and userability is amazing. Really customisable and easy to use! Customer service is great as well (Zev) dealt with an issue for us and it was resolved within minutes. Really friendly and professional!

CRAFTD London
United Kingdom
Over 4 years using the app
July 27, 2020

The app has been working great for my store. It has created business that I would have never gotten. The staff has been so helpful! Any questions I have they are alwasy prompt and have the answer. Thanks so much for this great app!

Trendy
United States
Over 4 years using the app
August 17, 2019

There are few apps in the Shopify ecosystem that would qualify as instant gamechangers, but this is one of them no doubt. Sean was so helpful in getting us set up and off to the races with SMS marketing, and we're just beginning to the rewards see its massive potential. Kudos to you guys for creating a Klaviyo-caliber platform for SMS

SomniFix
United States
Over 4 years using the app
May 21, 2020

My fellow NYer Zev was great! He helped me by adding additional automated messages to my subscribers campaign. I’m super new to this and truly appreciate the help. Thank you Zev stay safe

Vegan Hood
United States
Over 4 years using the app
May 14, 2020

Great way to stay connected with our customers! Easy to set up and runs by itself afterwards! Definitely recommend.

Prickly Polkadot Boutique
United States
Over 4 years using the app
October 22, 2021

Always available to help when I message them, very little wait - great team, very happy with them!
High recommend them to colleagues.

Belly Bandit
United States
Over 4 years using the app