Reviews (1,971)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting SMS subscriber bases, customer engagement, and sales. They praise its easy-to-use automation, segmentation, and campaign tools, along with effective live chat and onboarding support. The responsive customer service team is noted for efficiently resolving issues. Merchants appreciate the continuous updates and transparent pricing, crediting the app with significantly improving their marketing strategies and conversion rates.
Refine
-
By rating
excellent customer service. We have some problems with our campaigns and they were very efficient. the chat is very useful
Can't say enough good things about the Postscript / Shopify integration -- the documentation is super easy and automated discount codes have been a huge win! The welcome series automation now outperforms email (Klaviyo) on rev per recipient, and add to cart abandon (new + repeat) is absolutely cranking! Plus, the customer service team is lights-out fast on responses and follow-up -- can't recommend this enough.
Postscript has the BEST customer service. Shannon is amazing even with my endless questions! I even had some tricky ones for her but she never ceased to amaze me with her knowledge and service. I've seen the ROI and happy about that!
I use this app to communicate with my customers. It's a great way to update them on sales. Sherrod was able to assist me while I was having trouble with the app & provided a solution.
The best service. Sandy has been a huge help and the onboarding team make life super easy. We were with another SMS service for a short time to compare service and Postscript won hands down.
Michael from support was awesome and helped me out with my account! I highly recommend this app for text marketing!
Michael was great in answering all the questions that I had while setting up my automations and helped me set one up! The app is simple and easy to use!
I used to LOVE this app, until they change their billing, I currently have only 400 sub on my list, I was paying $25 a month for 2500 credits, which was good for my growing business, I decided to try their free plan little did I know I'll be charged .15 for each text. Which is so unfair!!! I hate that I switch my plan. I'm going to find another provider that cares!! Not fair for growing businesses!!!!
Great support! The Postscript team never fails to give us quick resolution to any questions we have, technical, strategy or whatever! Always there to point us in the right direction and never leaves us hanging
I love using this app! It's super simple and has shown to be beneficial as an additional marketing component for our business. The customer service is responsive and easy to work with.