Reviews (1,954)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced SMS marketing tools, including automation and drip campaigns. It's praised for boosting conversion rates and revenue, and for its ethical practices in text messaging. The customer service is highly responsive, with representatives Taylor and Meg receiving special mention. Regular updates and a clear pricing model are also appreciated. It's recommended for businesses seeking to improve customer engagement via SMS.

May 8, 2020

Hands down the best SMS platform. Responsive CS live chat, tons of features, what more can you ask for.

ATH Organics
United States
Over 1 year using the app
June 14, 2019

We have been using postscript for the past 3 months and have see a huge increase in recovering abandon carts. The postscript team has been awesome!! It's a US based team with supper quick response. They also have given us a lot of suggestion on implementing new strategies that really work.

Jacks Surfboards
United States
Over 1 year using the app
December 14, 2021

I am brand new to the app but so far I am loving how easy it is to learn and implement - the customer service has been so helpful (thanks Bre!) from the beginning with quick responses, detailed answers, and overall super kind!

Soul Crown Co.
United States
Over 1 year using the app
June 8, 2020

Just started using the app but the customer service is GREAT! Quick and easy and they are able to help with automations.

Lighthouse Array
United States
Over 1 year using the app
November 30, 2021

I've been a Postscript customer for some time and have thoroughly enjoyed the tool! Oh and the customer service team has been great, shout out to Taylor.

Lalo
United States
Over 1 year using the app
December 27, 2018

Postscript is one of our highest ROI marketing channels. It's a no brainer for Shopify stores, especially ones selling high value products. We use it to send abandoned carts along with some occasional promotions and the return is very high.

Hybrid Racing
United States
Over 1 year using the app
February 7, 2022

Postscript is one of the best investments I have made for my business to date. After struggling with average email open rates, I sought a more effective way to engage with my customers. With Postscript's easy-to-use tools, I quickly grew my list and converted engaged visitors into buyers. Postscript also helps my brand deliver personalized service. Customers can make inquiries, reach out for support, or reply to text messages at their convenience. Lastly, I cannot say enough about the support team at Postscript. The Postscript team is genuinely passionate about the success of their clients. I appreciate the empathy and care from my lovely Account Manager, Ally, and my outstanding Customer Success Manager, Travis. Travis' in-depth knowledge and diligent guidance have helped me implement best practices, exceed my goals, and grow my average ROI to over 60x. If you are a founder like me and seek the best app to help you exceed your marketing goals and grow your business, Postscript is for you.

NOTIQ
United States
Over 1 year using the app
Edited February 17, 2021

This is an excellent service. The support staff is great and responds to your concerns immediately.

HelloWellMiss
United States
Over 1 year using the app
May 18, 2020

Postscript is the best app out there. Flows & automations are top nodge and their customer service is the best. One of their customer reps- Shannon- has been particularly instrumental in helping us set up our text marketing/CX strategy. Would recommend this app to any fellow startup or larger business!

rmdy
United States
Over 1 year using the app
September 3, 2021

Although I don't use it Postcript to the maximum extent that I should, I've always been happy with what I've done SO FAR. I'm excited to see the benefits of integrating Klaviyo lists & segments with Postcript to send more distinctive texts and GIFS to my customers. Customer service has been extremely helpful as well.

Broker Leather
United States
Over 1 year using the app