Reviews (1,288)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this tool for SMS marketing, noting its user-friendly interface and robust features like automation, segmentation, and campaign management. They appreciate its seamless integration with Shopify and Klaviyo, reliable performance, and exceptional customer support, especially the effective live chat service. Merchants report increased sales and enhanced customer engagement, often describing it as an essential marketing tool.
Refine
-
By rating
Great Customer support. Quick responses to all of my questions. I highly recommend this App. Great return on spend.
Great customer service, even after hours! Plus this app seems more effective than email marketing, especially for the younger crowd!
While we are still learning the ins and outs of postscript, their customer service team has been phenomenal! We’ve had many associates help us, but namely Michael this evening- who stayed late to help implement a feature that had been giving us trouble. We sincerely appreciate the help and look forward to working with postscript!
The best tool for SMS & MMS Marketing + Great Sales & Support team! Shannon is a superstar who understood our requirements and at times expedited their dev team to add new functionalities to help us in our automation setup.
The Team at PostScript is second to none! I love the dashboard and how I can track all of my campaigns that I run.
I love that I can segment my customers into buyers and what they buy. We have been able to make huge gains on our text service with PostScript and I am so excited to see how our business grows with this text service.
We have had other text services for years, and I havent been able to see the growth and be more knowledgeable about texting.
With my other text companies I was sending text to LARGE groups of people with no strategy, it was just a send and go. With postscript it is more specific to the customer so when I spend $$ I make money.
The only thing I would say I dont like about it is its cost. It's a little pricey and the price might scare you, but it is worth it. Also, it does take about 4-6 weeks to get up and running and get campaigns moving...so make sure you really dig into that the first month and get all of your segments running because that next month will come up quick and you will be like ECK!!
Overall great app and great company!
This App has been great for my business. Purchase conversions tarted the first day I added it! Highly recommend.
I cannot say enough about this app and the critical role it plays for my business. As organic reach continues to decline and paid advertising gets increasingly competitive, having a direct connection to my customers and potential customers is absolutely critical, and Postscript has been the perfect solution.
Some of the features may seem a little daunting at first glance, but the support I have received from Shannon, Sean and other Postscript support staff has been nothing less than phenomenal, and I would say the same of the app's functionality.
This was easily the most rewarding decision I could have ever made. Massive revenue boost within a week! And I generated 18 grand just from 400 numbers this month. Huge shoutout to Jeffrey, Ally, and Ellie on the PS team. Their support has been a huge deal for me and my team. On top of that, they actually built out flows for us! Incredible..... Thanks a million! - Ben R
Owners/Support are super sharp people.
The app itself is intuitive to use with powerful segmenting capabilities.
The integration with Shopify is done really well, all customer and order info can be used with confidence.
Setting up automation or one-off campaigns is straight-forward.
We've seen immediate results just from sending a couple of targeted campaigns, well worth the investment.
Awesome SMS platform. I tried a few from the Shopify marketplace but none impressed me as much as Postscript. The alternatives did not have segmentation on the level of detail that Postscript provides. A bonus is that they recently redid their pricing model, compared to the other alternatives this is a better cost effective option. There is no base rate + cost per msg, just a very simple monthly credit system, no hidden fees. Their support is also top notch, they were able to make a custom adjustment I needed for segmentation.