Reviews (1,969)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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If you're going to consider SMS marketing for your e-commerce business, then there's really only one option. We're seeing an incredible ROI on our SMS & MMS Marketing, well beyond email marketing performance and facebook ads. The app and developers are incredibly responsive and are clearly in this for the long haul. No concern over privacy, data, and quality of service. Integrates directly with Shopify and provides automation and audience segmentation. Really looking forward to increasing our SMS marketing/text message strategy for the new year and we'll only trust postscript. Keep up the good work.
New to the app, but the customer service so far has been great. Honest, informative, and very friendly.
I'm still getting used to this app and its integrations. So far I'm impressed with high quality CS team, which has quickly provided me very useful help when setting things up. Thanks!
I had some issues with activation for my automations so I messaged support for help. It was 12:30 am EST and I was't expecting a response however they knew the issue that I was having and solved it promptly! Great customer support!
Hands down the absolute best SMS app out there. From the very start they make sure you store is updated to be fully, legally compliant for SMS (A HUGE DEAL) and they have the best CS out there. Quick to respond, offer help and suggestions and overall every 30 days this PASSIVELY generates an additional 15-20k for our store... just from abandoned cart SMS reminders! If you are sleeping on SMS, stop and sign up with these guys now, you won't regret it!
I recently started using Postscript and I love it! It has all the features you need to send a successful text campaign. Plus getting help is easy if you need it. They respond quickly and are very helpful!
We've trusted Postscript for over a year & love it more each day! Their dashboard is very easy to use even for managing multiple Shopify stores. Not to mention how nice & helpful everyone you interact with is Special shout out to Travis Y (our CSM) for always walking us through advanced questions while making us laugh, Bryan D for the coolest campaign ideas (& texting me when my favorite sub is on sale), Ally R for making sure we're running smooth, Jeffrey T & Alex Beller for helping us out since Day 1 Highly recommend!
Great Customer support. Quick responses to all of my questions. I highly recommend this App. Great return on spend.
Awesome Customer service. Easy to use app. Rachel quickly helped me with my concerns. Thank you for your great customer service.
Postscript is such a well-thought out SMS platform! It's super simple to use and out of all of the SMS apps I considered, Postscript is the best. We've been able to generate many more sales with our automated flows and campaigns. And to top it off, their support team is ON IT and super friendly. Shout-out to Sylvia for helping us through any challenges. I highly recommend choosing Postscript for your SMS marketing partner!