Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

May 6, 2020

The team at postscript is great, I've been using the app for just a few days and it's brought in a ton of lost revenue.
On top of that Zev on the support team has been there answering my questions for every hour of the day to my 100+ questions.

If you're not doing SMS you're leaving money on the table.

AffinityMedwear
United States
Over 1 year using the app
Edited June 23, 2021

Slyvia was the best! She took no time to get what I needed done! Super sweet and works even faster!

LA Clothing LLC
United States
Over 1 year using the app
March 16, 2021

Amazing support team, fast and always reliable.
Does exactly what it says it does.
Has been very helpful!

Itty Bitty Toes
United States
Over 1 year using the app
July 13, 2020

PostScript team has been on point!! They really focus on their product and customer support. Every time I needed help they were quick and very detailed regarding troubleshooting the issue.

Verve Coffee Roasters
United States
Over 1 year using the app
December 23, 2021

So far so good. Trying to build my SMS marketing and the support has been great! Easy to use and I have my flows set up and tested. Already got a couple of subscribers.

BeSpartanFit
United States
Over 1 year using the app
March 6, 2020

i got only good things to say about Postscript! Awesome app with fantastic customer service! Postscript really makes it easy for us to manage our SMS Marketing!

Vastitch
United States
Over 1 year using the app
Edited May 15, 2020

I am so pleased with the app and I am still using it as a trial. What I would like to discuss is how invested the customer service advocates are. Shannon and Zev have gone way beyond what I expected. They are dedicated in helping your business grow. They have given me such amazing suggestions that are working. I have numerous apps and this is the best customer service.

REBEL TRIBE
United States
Over 1 year using the app
November 22, 2021

Amazing customer support and easy-to-use interface!! Also, the tips they send through their newsletter are super helpful!

LAMIK Beauty
United States
Over 1 year using the app
November 12, 2021

Love the app so far and the features!!! I am learning a lot as i am new to Shopify and the chat support team is extremely helpful as well!! 5 stars. Thank You XoXo, Beyond Pretty

Beyond Pretty Collection
United States
Over 1 year using the app
July 14, 2023

Best SMS app in the game. The platform is super intuitive to use and customer support is always there when we need it and always gets whatever we need built out for our SMS campaigns and/or strategy built precisely how we want it!

Feel Goods
United States
Over 1 year using the app