Reviews (1,967)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.

November 24, 2020

Shannon was a big help! I was having trouble with sign ups on my site and she was able to Identify the issue quickly and get it resolved! I really appreciate her willingness to assist me in a Timely manner!

Ciara Jonee', LLC
United States
10 months using the app
July 30, 2020

Great app for SMS marketing. Easy to set up automations, keywords, campaigns, etc. And the support team is always helpful!

JOYMILKTEA
United States
10 months using the app
July 11, 2022

Kyler is amazing and quickly helped me to solve my problem! Can't say enough good things about post-script customer service!

Fuzzy Loon Designs
United States
10 months using the app
May 19, 2023

SMS marketing is obviously the future, and it's important to have a good partner in the technology. The Postscript app functionality and capability is excellent, but what really seals the deal is their hands-on and helpful support. We threw some really complicated queries and our support rep Faith undertook an investigation and solved the case in a way that would make sherlock holmes jealous.

Sunski
United States
10 months using the app
Edited November 20, 2020

We shopped around with multiple SMS platforms before landing on Postscript (recommended by a friend in the industry)! We love their support (shoutout to Bryan + Zev), functionality, and usability of the product. It's already added so much value to our team. They offer affordable prices, great integrations, and lots of functionality compared to others we reviewed.

The Groomsman Suit
United States
10 months using the app
November 16, 2021

Bre was very helpful & efficient. I'd recommend Postcript to anyone who is new & starting out with an online store.

tashbijoux
United States
10 months using the app
October 12, 2020

Love postscript and customer service is AMAZING. It has been really insightful to see how SMS messaging is growing.

The Dirty Cookie
United States
10 months using the app
April 21, 2022

Super easy to use, amazing and friendly onboarding team and ongoing customer support, intuitive, affordable, excellent all around!

Craighill
United States
10 months using the app
April 17, 2020

In my first month with Postscript, I've spent maybe $500 and we've made about $25,000. The ROI is incredibly awesome.

In comparison, I was previously an Attentive customer. Their customer service is pretty decent but it's very slow, as only email support is available. Often, it would take 2-3 days just to get a response. With Postscript I always get a reply via live chat within 5 minutes. Shout out to Zev and Shannon for always taking care of my questions quickly and efficiently!

Attentive gave me a really hard time about testing out another text message service (Postscript). They don't allow you to have access to your list when you want it access it. You apparently have to ask "permission" to have the list you've spent time and money curating. They held my customer list hostage for over a week after I asked for it, bombarding me with endless questions as to why I needed it. It left a really poor taste in my mouth. Then when they finally agreed to give it to me, they pretended like they were trying to "protect me", yet they still held my list of customers hostage. It was ridiculous. I finally got a manager on the phone and he was so condescending and rude. When they finally released my list to me, they immediately cut off my access to my Attentive account mid-month, saying that I "am not allowed to try out other text services while using Attentive". Yet, they still charged me for the whole month. Terrible, terrible experience. I'd never recommended Attentive again.

Postscript has been totally different. The pay structure is far more beneficial. The ROI is far greater. . I thought we were making a lot with text with Attentive but I'd spend about $2300 a month with them and make like $6000 from text marketing. As I mentioned, I've spent $500 to make $25,000 with text marketing through Postscript.

Clearly I have way better ROI with Postscript and the customer support is much faster.

Naturalicious
United States
10 months using the app
June 28, 2019

We have been using this app for around 6 months now and the ROI we get through our sms campaigns is amazing! The Team are great to work with too, extremely responsive. We are based in Australia so the Team had to make some changes to the system to allow us to send at certain times within our own time zone to our AU customers and we are very appreciative at their willingness to do that for us!

Gray.Label
Australia
10 months using the app