Reviews (1,472)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly design and smooth Shopify integration, allowing for the easy creation of professional forms. It features an intuitive interface and integrates well with platforms like Google Sheets and MailChimp. Merchants also praise its reliable performance and responsive customer support, which is quick and effective in resolving issues, enhancing the user experience.
Refine
-
By rating
I am not allowed to refund within trial period. Disappointed, I tried to use it but it is very un-userfriendly. They took me $115 for a year.. extremely disappointed
Thank you for taking the time to provide us with this feedback. I would love to take a look at your account and see how I can help you. Reach back to POWr support directly with your email on your account and I can dive into this for you.
-Waylon
Customer Success
I have the pro version, but now i will delete the App. It needs 7-15 seconds until the lead form appears on the website. Which customer waits 15 seconds until it appears?
Hi there!
So sorry to hear about your experience with the app.
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblink with live POWR plugin installed so that we can look into the issue for you.
Thank you very much for your detailed feedback&patience.
Resume: Very bad
I don't recommend this app because of the quality and support that POWr provides.
The loading speed of the form is 10-15 seconds. This not appropriate when you are having premium version and pay $100+ per year.
When I actually recognize that the app is super slow and customer support is not going to solve our problem, I have tried to apply for a refund of annual subscription but POWr refused to make a refund after 2 weeks of purchase.
Summary: If you want a normal form (with normal page loading speed) and appropriate customer support (that will help you and make a refund if something goes wrong) I recommend you NOT TO USE THIS APP.
Hi there,
We're truly sorry you've had a negative experience with our app and our customer support team.
We understand that loading speed is important to our users and we constantly optimize our apps to load faster on a customer's website. A POWR app should take no more than 2s to load on a page. If the delay is longer than that, the issue is most likely with another script on the page slowing down the loading of our app.
Our development team would be happy to take a look and advise you on how you can solve the issue on your site. Feel free to contact us directly at support@powr.io so we can take another look.
Would not suggest due to a big issue we had getting the forms that were submitted.
OVER CHARGING ISSUE! BE AWARE!!
I installed this app on 3 stores, and after the trial period, I went ahead and upgraded the plan in one of the stores. Instead, they charged me the upgrade in 2 stores out of the 3.
When contacted the customer service after 2 min it happened to tell them about the issue, they said they can't return the money they took with no permission, and they can only cancel future payments.
Since then a week past no reply
CHARGING WITH NO PERMISSION!
I installed this app on 3 of my Shopify stores. When the trial period ended, I decided to upgrade the plan on one of the stores. What happend is they charged me on 2 of them.
When noticed, same Min I contacted customer service which said they can't do anything and I won't get my payment back. I literally told them the story less than 1 min after it happened.
They are scammers, with terrible customer service.
Stay away
On a paid subscription and form builder hasn´t loaded for at least 24 hours. In general, it also loads very slow.
Hey there,
Sorry to hear about it, please clear your cache/cookies from your browser this should resolve the loading issue.
Thank you,
POWr Support Team.
It is not working right. I used the email form in Form builder. not working correctly and not sending the collections forward.
He was very smooth before the purchase, but couldn't enter after the purchase, so it is not recommended to use it
Hi there,
So sorry for your bad experience with our app.
Could you please reach out to us on support@powr.io we will be happy to sort this problem out for you!
When you fill out one of the forms you go to a 'success screen' that tells the user they have successfully completed the form. Except the content for this success page is put far far down into a page - which gives the effect of loading a blank page. I contacted the support, who eventually wrote to me and said they had to escalate this issue to a different support team - sounded promising. A week later and after me writing several times to see what the progress was, I got an email saying "there's no workaround to make the submission success message appear on top" They suggested if I know someone who can do advanced coding I could try customising the form's CSS.
We sent out the form for a few people to test, and they all reported back that the form didn't work because after submitting it they were sent to a blank page.
The app is as good as useless to us, the support very slow and didn't resolve what for us is broken functionality - so we will be deleting it and choosing another app.