Reviews (635)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and intuitive design, ideal for creating forms for event registration, lead generation, and customer feedback without needing technical skills. They praise the responsive customer support available via live chat and value the customization options that enhance their website's professionalism. Integration with services like Google Sheets and Mailchimp, along with continuous updates, further boosts its utility and effectiveness.

February 5, 2025

Now that it is working correctly, and I receive the client submissions it meets my needs for my business.

Raider West Farms
United States
Over 3 years using the app
November 20, 2024

Whole app is a joke.
Installed this app for a simple form which was perfectly working at the time.
Then without any communication, half of my form is now under paid version and doesn't work for my clients (upload photos etcs)
At this point the basic shopify form does the same job.

Seconde Vintage
France
About 2 years using the app
POWR.io replied November 21, 2024

Hello there,
Thanks for taking the time to post this feedback. However please note that there is a limit of elements that can be used under a free plan as stated in our pricing page.

The Upload option has always been under paid version only. In order to have access to the paid features, please be mindful that you should purchase the plan accordingly.
Our support team would be more than happy to assist regarding that matter and eventually come to an agreement, as your satisfaction will always remain our priority. Please send us an email as soon as you can at support@powr.io and we'll get back to you right away!

April 15, 2025

Luiz Campos was so fast and he helped me without me having to upgrade!

Choose Him2
United States
About 1 hour using the app
November 1, 2024

I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.

My Web Concepts
United States
9 months using the app
POWR.io replied November 7, 2024

Hello there,
We appreciate you taking time to express your frustration, and sincerely apologize for any misunderstanding while using our form.

Please note that the feature you requested is under Pro plan only. We would never force you to upgrade in any case, as our team are always ready to issue a refund when needed.
We noticed a discrepancy on your account, causing that feature to be showing under Starter plan. However by the time our support team investigated to get back to you with a final update in less than 24 hours only after our last email, we were surprised and sadden to see this review from you unfortunately.

We managed to identify the issue in less than 24hrs and our Support Manager had already decided to upgrade your plan to Pro for free in order to compensate for the misunderstanding. However your patience and understanding would've been very considerate during the process.
Your satisfaction still remains our priority; we have issued you a full refund and also sent you a personal email with an offer of compensation for any inconvenience caused.

August 30, 2024

While this app may not be the absolute best in its category, it certainly holds its own. I tested 8 similar apps, and for me, this one stands out as the best choice.
*Arlyne, the customer service agent, was excellent and provided all the assistance I needed.

HONTRY
China
4 months using the app
November 1, 2024

POWR Form builder has been a game changer for our business. This app helps us generate leads to collect custom job information. It is super easy to use and publish on our website. There are also so many good options for customizing the contact form. Thanks guys!

FosterWeld
United States
About 8 years using the app
January 20, 2025

Easy to use and has all necessary features. Installed without any issues. Highly recommend it!

White Birch Wellness
United States
11 months using the app
October 6, 2024

We used the app for a few days and so far - we are very pleased with it. The setup is easy and by using these unique, custom-made forms, we were able to provide a more professional and functional interface for our customers. Highly recommended.

VMAT
United States
20 days using the app
December 12, 2024

5/5! The app really does the job, and their support ensures everything runs smoothly. Well done! Highly recommend this app.

EzyShade
Australia
Over 3 years using the app
November 25, 2024

Easy to use app. Excellent Support...responds quickly, helpful, and friendly. I rarely have to use support, but when I do, they are on it.

Elecraft
United States
About 6 years using the app