Reviews (1,055)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effective management of pre-orders and backorders, with customization at SKU level. It's praised for its user-friendly interface, easy setup, and responsive support team. Many have reported increased sales and compatibility with various themes. Regular updates and new features have enhanced its performance. Merchants also commend its ability to handle large product volumes, bulk editing, and managing fluctuating stock levels.
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So far it doesn't work at all and I can only get hold of a bot which is incredibly unhelpful. My test item is tagged as a pre-order and instead of saying SOLD OUT (as before) now it just lets customers buy it. No PRE-ORDER button showing up at all. Meh
Good day to you, we had make a few attempts to call you and had sent you an email in regards to your issue (based on your email registered with Shopify).
Unresponsive and some generic "all works for us" " is it network problems" type response when contacting support. Have to regression test all functions in shopify it seems as it not really clear what this app left behind.... When signing out of the app after uninstall I got a "sorry to leave you mail. Even the link in the email does not work.... and the email states: "we are working hard to improve our app".... text from the supplier "P/S: If you had uninstalled the Pre-Order Manager app directly from the Shopify Admin panel without following this guide, please contact us (by replying to this email) to have the codes removed." If you love problems, regression testing, sloppy functions, unresponsiveness, generic customer service answers and as a bonues an uninstall that requires code change this is for sure the app for you. ..... If someone could give a good alternative to this App where you can control pre order on collection level it would be great to have some experiences shared.
Thank you for your feedback. To give some clarity on this issue let me share what you had asked in your email:
"We have just installed the Pre-Order Manager and it is insanely slow to respond when trying to configure it. Is this normal behaviour or do you have some sort of problem. Please get back to me as I will have to know if this an app to continue working with.."
We replied within 2 minutes the following message in which we try to understand your problem more:
"Slow response of the app is not an expected behavior and have not found any similar report. I also tested the app on my end and everything is working properly.
How much delay are you experiencing? If could be an outside source like internet or connection traffic."
It is unfortunate that you decided to leave this review before providing us the information that we had asked for.
It is also most unfortunate that you decided to accuse us of leaving codes in your store on purpose as this is a standard Shopify behavior that is very much documented amongst the community, that is the reason why we had an automated email asking merchants to seek assistance if they uninstall directly from the Shopify Admin Panel:
https://community.shopify.com/c/shopify-discussions/app-residual-code-after-uninstallation-ever-caused-trouble-for/td-p/664489
Uninstalled the app and it left behind code and there is no way to remove it. So now I have to hire someone to go in and remove it.
Thank you for the feedback. Please note that this is standard Shopify behavior where the codes of the apps are not remove automatically if you uninstall the app via Admin Panel. This is a widely known issue. You may read all about it here:
https://community.shopify.com/c/Shopify-Discussion/App-Residual-Code-After-Uninstallation-Ever-Caused-Trouble-for/td-p/664489
That is why we had included the is a "Uninstall" button in app and also a note in-app providing you the instructions on how to uninstall the app.
In addition, you may contact our customer support anytime to remove the codes manually and there is no need to hire someone else to remove it as they might not know the codes that were added into the themes.
Diese Bl.de App läuft in Tag System. durch eine Deinstallation wurde die Apps bei behalten und wurden Kategorien erstellt die kein Mensch braucht. Ich habe auch ein Pre order System allerdings von Haus aus mann muss sich nur etwas in der Community um schauen. Diese App hat mir Zeit und Nerv geklaut und dachte es wäre echt was tolles. Nicht zu empfehlen.
There are some improvements to be made to make this app ready to use, but the team is quite reactive and willing to improve small defect.
Thanks for your feedback. We tried to contact you via email and over the phone in order to discuss the situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear form you soon!
Don't use this app !! After uninstalling the app, the add to cart button is not working, we lose a lot of traffic and conversion, and nobody from the development team resolves the problem
We are still waiting for the customer service response but it looks like they don't know what to do in this case.
UPDATE 23/02: As mentioned in our email and also as explained to Shopify, the issue was not caused by our app. As explained, the codes in your theme before installation and after uninstallation of the app is exactly the same.
ZERO stars. I Installed the app, decided it wasn't for me, and now I can't create any new listings because "add to cart" is gone. Preorder does not show up either, but even after uninstalling the app I can't get the "add to cart" button to show up.
The app was glitchy, didn't do what it said - items saved didn't appear on page after clearing cache or changing browseres. Disappointing. Then it wouldn't uninstall.
Thank you for the feedback. We had tried several attempts to contact you to know the full details of the issue but until now we did not get any further information apart that the app won't work. Unless you are using a custom theme, our app will work "out of the box" in 95% of Shopify themes without any coding.
We would be glad to assist you in your setup and installation should you wish to reinstall the app.
Use un producto y me quieren cobrar. Espero que mañana cuando revise ya no se encuentre en mi factura porque no tienen porque hacerlo.
Hi, we had checked with Shopify and no charges were made.
Be very careful about installing this app. It directly edits your theme files and injects an older version of jQuery. It can break your site entirely without warning.