Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective pre-order management and sales boosting capabilities. They value its user-friendly interface, customization options, and automatic pre-order enabling feature. The app's ability to manage backorders and track related data is also praised. Merchants report increased revenue and commend the efficient and responsive support team. The well-organized dashboard and clear documentation make it easy to use. Additional features like showing products in pre-order status and integration with the In Stock Reminder app are also positively mentioned.

July 12, 2023

I am not satisfied with this product at all. Since installing, we've just had problems. The biggest one was selling too many products and having to cancel some orders. The system just is not user-friendly and super hard to use if you have multiple variants. Errors occur way too easily. The support is somewhat helpful (hence the two stars) but otherwise I cannot recommend and will cancel my subscription and look for a better product.

The Slow Label
9 months using the app
September 26, 2022

This could be good, but it affected our site speed so badly it had to be uninstalled (it went from 35 to 22!). If the problem is resolved i would consider using again.

Fifi & Finn
United Kingdom
About 1 month using the app
Amai replied September 28, 2022

Thank you for your feedback and your cooperation by allowing access to your store. After our thorough investigation we had identified the root cause. I had sent you the full explainer via email along with the screenshots and also the actual app that is causing the slowness (11 seconds worth of loading time as compared to only 0.2 seconds from our app).

Do let us know if you have any further feedback or suggestions.

UPDATE 3 Oct 2022: We had made several attempts to contact you by phone and emails however we are not getting a response. Please let us know if our suggestion works or if you need any further help.

October 11, 2022

The app was glitchy, didn't do what it said - items saved didn't appear on page after clearing cache or changing browseres. Disappointing. Then it wouldn't uninstall.

Resolute Candles
United States
About 1 hour using the app
Amai replied October 27, 2022

Thank you for the feedback. We had tried several attempts to contact you to know the full details of the issue but until now we did not get any further information apart that the app won't work. Unless you are using a custom theme, our app will work "out of the box" in 95% of Shopify themes without any coding.

We would be glad to assist you in your setup and installation should you wish to reinstall the app.

July 11, 2022

pre order not working when international customers visit. it only works for local shopping. used vpn to test.

11 months using the app
Amai replied July 11, 2022

Thank you for your review. As we did not receive any support requests from you we were unable to know what is the rootcause of your issue. However, we would like to confirm that our app works for all countries. Please ensure all countries are selected in Pre-Order by Countries (by default it is turned on for all countries). Here is an article that might help:


Please contact our support so we can look into this issue ASAP.

Edited May 4, 2021

Great app, but the support is basically non-existent! I would give it 5 stars, but when I needed them a few times they just never ever answer :(
And to date, they still have not answered and I need help!!!!

Bike Mob
South Africa
Over 2 years using the app
Amai replied May 4, 2021

Thank you for the feedback. After checking through the support tickets, we had replied your issue via email 2 days ago with the resolution and another follow up email a few hours ago. We will make attempts to call you later. Thanks.

Update 5th May 2021: As communicated via email, this issue had been resolved. Do let us know if you have any further questions.

June 19, 2021

The help is faulty and it's a bot. I added all my personal touches and I see no changes on my live site. I am using the Brooklyn theme not sure if that matters. I really wanted "preorders" to show on the "add to cart" button but to no avail.

Sincerely, Sinead
United States
10 months using the app
Amai replied June 20, 2021

Hi, thank you for your review. Base on our ticketing system, we had replied you within 2 hours. We had also replied the reason why the Pre-Order button was not showing up. There was no issue with the theme at all. In fact you already had 2 pre-orders made successfully. As mentioned in our email, the reason why the pre-order button was not showing is because there are still quantities available for the products. The pre-order button will show when there are no more quantities available in stock automatically.

November 10, 2020

It first started out all well - but now some variants can be bought - although the preorder is enabled and active.
Other variants can’t be preordered at all because the button doesn’t appear.

Over 2 years using the app
Amai replied November 18, 2020

Hi, thank you for your email. We had emailed you on 12/11/2020 on the resolution. After investigations from our dev team, there was no issue with the variants and it is working as intended. One possible reason is that you had turned on the geolocation for the variants and is accessing the variants at a different location or with a VPN turned on.

April 15, 2021

Would love to rate this better as it perfroms a great function for our buisness, butt he customer service from the company is very poor and there coding keeps confliting with other programs so keeps causing glitches and oversells products leading to an issue of refunding alot of items.
Customer serrivce really needs to be worked on and having a Contact number people can call for support to get it fixed would solve alot fo the issues.

The Hall of Heroes
10 months using the app
Amai replied April 21, 2021

Thank you for the feedback. As the issue is theme specific, we require more time for the fix. Upon investigation, we are now compatible with the themes that you are using.

March 14, 2020

App broke the "add to cart" button due to an automated update. b2b business was off for 3 days. no orders possible until we removed the code.

kyBoot Walk On Air LLC - Partner Shop
United States
Almost 4 years using the app
Amai replied March 16, 2020

Thanks for your feedback. We tried to contact you over the phone and via email but didn't receive any response yet. Please drop us a line at your convenience in order to discuss the situation.

Edited October 12, 2021

While we initially enjoyed this app for over a year and it was very helpful to us - its since become alarmingly unstable and will either just stop working on certain products, or not update settings. Every week we have problems with it. s

Jon Josef
United States
Over 1 year using the app
Amai replied April 21, 2020

Thanks! Sorry for inconvenience, we'll definitely consider adding such option in future. Hope you will keep enjoying the app for a long time :)