Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of pre-orders and backorders, with features like SKU level customization, pre-order status updates, and user-friendly interface. Many commend its reliable performance over the years and compatibility with various themes. However, some reported issues with the app not blocking orders after reaching stock limits. It's recommended for managing waitlists, launching pre-sales, and altering the appearance of sales buttons.

November 7, 2023

The button installed but then wouldn't move where I wanted it - Tried to get help and no response - uninstalled. Hoping I now get my money back I paid upfront.

CharlesTed
United Kingdom
About 1 hour using the app
June 26, 2020

Thanks to this app customers checked out without the preorder info available even though i have it enabled and it shows its enabled. Not to mention their phone browser is terrible and wont let you hit save at the bottom because their chat button is in the way

Makeup Scientist
United States
About 1 month using the app
Amai replied June 30, 2020

Thank you for the feedback. We had tried to contact you via email a few times to understand this issue better but there was no reply.

November 3, 2021

This app destroyed my site. I've been on shopify since approx 2017. I've been growing my business throughout the pandemic and have great success reading these reviews and making good decisions with apps. I read the reviews, felt confident with this app and it's destroyed my site. I have nudey girl pop ups on my site, malware is flagging my site as malicious and my sales are suffering. I had to contact Shopify, the theme designer and AMAI to get it resolved. I deleted the app, according to AMAI's four step process and its still left corrupted code on my site. My site is still throwing up pop ups and being marked as spam. Shopify can't help me. The theme designer said there is definitely bad code and AMAI said they fixed it but it's still bad. If you want your themes' code destroyed forever.....try this app. Horrible!!

One Funny Mother Gifts
United States
About 1 month using the app
Amai replied November 4, 2021

You had made FALSE ACCUSATIONS that we will not take lightly. . Our app will not install malicious codes into anyone's store. Please note that in order to be listed, our apps are required to pass regular audit checks by Shopify.

If our apps were to be found with malicious codes, we would had been delisted.

Up until now you couldn't show any evidence or proof that our app inserted any malicious code into your site and yet you decided to to make wild accusations which borderlines on defamation.

Edited August 26, 2016

Vultures and nightmare is all i can say about this company. I had installed this program and it looks great (notice I said 'looks great') but their service is complete crap. They listed that they are willing to help no matter what and encourage people to send them emails for help and so forth. BUT the only thing I got was them pushing the ball back to me and asking me for payment - $45 per hour ($45 USD, yes USD) and they need 3 hours to fix my so-called problem is ludicrous. I understand the app is free but when there is a problem who do you need to seek? The ones behind the app right? That's what I did and that's what I got from them. I utterly and completely wasted my time with them. If the app had a different company things would have been better. A bunch of vultures, nothing more.

Tendou Toys
Hong Kong SAR
28 days using the app
September 14, 2020

I am really struggling with this app - it's not counting down the stock so has the potential to oversell so can't not roll it out to all my 'coming soon' products. HELP is really nice but despite giving them access to my site, I am a week further on and still haven't got a solution - just a 1 line response from their development team which doesn't help. I am massively disappointed as this gets such great reviews and I had high hopes for it.

Fat Lad At The Back
United Kingdom
27 days using the app
Amai replied September 17, 2020

Thank you for your feedback. Based on our investigation, the app clashes with your current warehousing app. We apologize that it did not work with your store.

May 5, 2020

Very upset that this app tried to charge me when I only used the features that are free to use! If you are using the free features, please check your billing to make sure this app company isn't charging you unfairly.

ProsperBeauty
United States
26 days using the app
Amai replied May 5, 2020

Thanks for your feedback. We tried to contact you via email and over the phone but didn't receive any response yet. Please drop us a line at your convenience in order to discuss the situation. Hope we'll find a solution!

July 15, 2022

Looked promising but had issues with it working correctly. Never received any response from support to trouble shoot it.

LAND Leather Goods
United States
16 days using the app
Amai replied July 17, 2022

Hi, thank you for your feedback. Can you check the the in-app chat as we replied and sent several follow-ups? Our first reply was sent 5 days ago.

We had also sent an email to this email k**l@landl**ath*r as well.

June 30, 2022

I can't see anything after approve the billing , loading all the time ! don't buy it! gIve my money back !

mwhom
China
7 days using the app
Amai replied July 3, 2022

Hi, we had written to you twice and send several reminders to ask you for the store access request (in which we had sent you as well). Unfortunately there was no reply from you since 30 June 2022. Please note the email address that we had sent you is this account: **ao**aohui*****@gmail.com (asterisk replaced the actual letters for privacy reasons).

Please note you are still in the 14 day free trial and NOTHING is being charged. You will not be charged ANYTHING until 13 July 2022 as stated in our pricing page all new installs comes with 14 day free trial. Kindly, reply to our email or use the live chat widget located in-app so we can assist accordingly.

Edited February 9, 2021

After install and many back and fourths 5 days past with no fix. We were about to uninstall and they messaged me and asked us to wait a little longer for them to find a fix. 4 days later no fix and they just tell me someone will look at it soon. It didn't work from day one and there is no support. I can't wait forever!

Black Forest Wood Co.
Canada
6 days using the app
Amai replied February 9, 2021

Thank you for the review. After checking our ticketing system, these are the series of events:

- When you first contacted us your 5 February, we responded within 2 hours. Subsequent correspondence was between 5 minutes apart.

- During diagnosis we realize that one of your app is conflicting with our app 's JavaScript and did a fix on 6 February and place it on the backup theme.

- It was only 2 hours ago you wrote back to us mentioning that you just tried the backup theme and it is not working.

- There was no wait for 4 days for the fixed. The fixed was offered 1 day after the issue was reported but there was no reply from your side until 2 hours ago.

June 7, 2023

The application installs numerous components that you haven't requested, and it takes an excessive amount of time to resolve the issue when you inform them about your refusal of the unwanted installations on your site.

These components, such as non-removable widgets, cannot be removed and your "add to cart" button have a big delay when customers access your site.

Even when uninstalling the application as instructed, all the widgets reappear, and they use (yet again) a substantial amount of time to remove them once again.

Trackfie
Denmark
6 days using the app
Amai replied June 7, 2023

Thank you for your review. To clarify, the widget that you mention is a ReCaptcha. As our app has Notify Me and email capturing features it has to be installed along with the app to prevent spams. Thanks to your feedback, the ReCaptcha will now only be turned on when Notify Me is enabled.

As for uninstallation, sometimes the codes will not be cleanly removed for some themes. That is why in our FAQ we stated to contact support for the removal. This is a well documented Shopify issue that had been left unresolved.
https://community.shopify.com/c/shopify-apps/removing-code-from-a-deleted-app/td-p/951319