Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease in managing pre-orders and backorders, even during out-of-stock situations. It's praised for its seamless integration, speed, and reliability. Merchants appreciate the customization features, such as tailoring pre-order messages and buttons, and applying settings to collections or individual variants. Many have reported increased sales and improved customer satisfaction. The app is also noted for its excellent customer support and affordability.

December 16, 2023

I am incredibly impressed by Preorderly's outstanding customer service! Their support team is simply fantastic. Whenever I've reached out with inquiries or needed assistance, they've responded promptly and with such care and attention to detail.

Their dedication to helping their customers succeed is unparalleled. Not only are they knowledgeable about the app's functionalities, but they also go the extra mile to ensure that I fully understand how to maximize its benefits for my store.

Their responsiveness and willingness to assist, whether it's a simple query or a complex issue, have made using Preorderly an absolute pleasure. I feel confident knowing that I can rely on their team for any support I may need.

Gamers Guild AZ
United States
3 months using the app
cnversion.io replied December 17, 2023

Hi Aaron,
Thank you so much for taking the time to share your wonderful experience with PreOrderly! We truly appreciate your kind words and are delighted to hear that you've had such a positive interaction with our support team.

We genuinely value your feedback and are committed to providing top-notch service to our customers. Your confidence in relying on our team for any support you may need is the greatest compliment we could receive.

If you ever have more questions or suggestions in the future, please feel free to reach out. We're here to help!

Cheers,
Saman from PreOrderly team

November 26, 2023

Customer service is top-notch! Zora helped me with all my issues. Their "Part of order is a pre-order alert message" is exactly what I was looking for, I couldn't find this feature anywhere else. They also cover features similar to other apps at a lower cost. Easy to use, amazing overall!

BonAppawtite
Canada
About 12 hours using the app
cnversion.io replied December 12, 2023

Hi there:)
Thank you for taking the time to provide valuable feedback. We're delighted to hear that we could meet your needs at your shop. Your satisfaction is our priority, and we want to assure you that we are always here to help. If you ever encounter any issues or have further requirements, please don't hesitate to contact us. Your input is crucial, and we're committed to making your experience even better.

Cheers,
Zora from PreOrderly team

October 13, 2023

Quick to respond to queries and the team help you to troubleshoot to actually manage the app yourself. The app has it's limitations but they all do. can't fault the customer service though!

Frida Rome
United Kingdom
20 days using the app
cnversion.io replied October 16, 2023

Hello to our friends in Frida Rome,

Thank you so much for your 5-star review! We're thrilled to hear that you've had a great experience with our app and our customer service team. Your feedback and support mean a lot to us, and we're here to assist you whenever you need. If you ever have more questions or suggestions, feel free to reach out. We appreciate your business!"

Cheers,
Zohreh from PreOrderly Support team

July 10, 2023

The team at Preorderly is fantastic, I had an issue that they were able to fix within 20 minutes. I've been using the app for over 3 years and never had issues except this one time and was so happy with their prompt help.

allTRUEist
Canada
Over 5 years using the app
cnversion.io replied July 12, 2023

Hi Marcus,

Thank you so much for your kind words and for sharing your positive experience with us! We greatly appreciate your feedback and loyalty as a long-term app user. Definitely, Customer satisfaction is our top priority, and we are dedicated to providing excellent support to our users.

If you ever have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out. We value your continued trust and look forward to serving you for many more years.

Zohreh

May 6, 2023

Messaged them over the weakened and was not expecting a response until Monday but I received a response about 10 minutes later which was super quick. They fixed all my issues on the spot and informed me of better improvements in the coming months.

Josh's Cards
United States
Over 2 years using the app
cnversion.io replied May 7, 2023

Hi Joshua,

Thank you so much for taking the time to share your positive feedback with our customer support and PreOrderly. Thanks for mentioning our upcoming improvements. If you have any further questions or need assistance, please don't hesitate to reach out to us at info@cnversion.io or through our chat box.

Wishing you continued success!

Saman

April 14, 2023

We experienced the very best support from Preorderly. Saman was speedy, helpful and went out of his way to help us understand the issue and take action.

The app works for us, and it works well in bringing in MTO for our small business.

Worth more than 5 stars.

ROWDY BAGS UK
United Kingdom
Over 2 years using the app
cnversion.io replied April 14, 2023

Hi Rory,

Great to hear that you had a positive experience with Preorderly and also Saman was able to provide excellent support.
Thank you for taking the time to leave us such a wonderful review. Your feedback means a lot to us and we're thrilled to know that our app is helping your small business bring in more made-to-order sales.

Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We appreciate your business and look forward to continuing to support you.

Cheers,
PreOrderly Support team

May 1, 2023

App works intended, and customer support has been very quick and helpful. If you don't have a developer, install the app and then reach out to customer support. It's likely your theme will need some work/tweaking.

GILI Sports
United States
Over 1 year using the app
cnversion.io replied May 1, 2023

Hi Jay,
We greatly appreciate you taking the time to share your experience with our app and customer support team. We are glad that our app works for you and also our customer support was able to help with the setup process.
Once again, thank you for your support. If you have any further questions or need assistance, please don't hesitate to reach out to us at info@cnversion.io or through our chat box.

Wishing you continued success!

Zohreh

June 7, 2023

Fairly simple app to set up - had an issue with the app disabling a few hours after going live, but live chat helped to solve this instantly. Thanks team.

BON MAXIE
Australia
About 1 month using the app
cnversion.io replied June 13, 2023

Hello to our friends in BON MAXIE!

We're truly grateful that you've taken a moment to share your amazing feedback with us!
Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!

Cheers,
PreOrderly Support team

May 3, 2023

Great app, easy to use and supporting our business in a great way. Very happy with the support and ongoing upgrades to the app.

EG Evolved Simulator Rigs
South Africa
10 months using the app
cnversion.io replied May 4, 2023

Hi Andries,

Thank you for your positive feedback! We're thrilled to hear that our app has been helpful to your business.
Our team is dedicated to continually improving the app and providing the best possible experience for our users. If you have any suggestions, questions, or concerns, please don't hesitate to contact us.

We appreciate your support and look forward to continuing to serve your business needs.

Best,
Zohreh

April 26, 2023

So far, So great! I downloaded a bunch of different preorder apps, and this one was the only one that seemed to integrate seamlessly. When I had an issue, the team was VERY quick and very responsive! Super happy I found this app!

Color of Heat
United States
5 days using the app
cnversion.io replied April 26, 2023

Hi Kat,

We're truly grateful that you've taken a moment to share your amazing feedback with us! We're thrilled to hear that our app has seamlessly integrated into your store and also our team was able to provide prompt support.

Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!

Cheers,
PreOrderly Support team