Preorderly • Preorder PreSale
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FYI this app only supports 1000 items. It isn't stated anywhere, so there's no way for you to know without asking. We have an extensive catalog with more than 10k items on preorder. The funny thing is that this app worked perfectly for us with that many items on pre-order for close to a year. Then - poof - overnight all of our settings/collections disappeared and the app stopped working. Contacted support and they're like, oh by the way, we only support 1000 items. Very frustrating experience, and such a waste of time. If you have less than a 1000 items that you want to offer on pre-order, this app will be great.
Thank you for sharing your experience and feedback.
Our app is designed to be one of the fastest preorder solutions in the industry by leveraging techniques like metafields to minimize the impact on page load times and overall store performance. To maintain this speed and efficiency, we currently have a limit on the number of items that can be supported on preorder. While this limitation ensures optimal performance for most users, we completely understand how this can be challenging for stores with extensive catalogs like yours.
We also appreciate your point about transparency. Your feedback highlights an area where we can do better in clearly communicating these limits upfront, and we’ll work on improving this for future users.
We’re truly sorry for any inconvenience this has caused, and we’d be happy to explore ways to better support your needs. Please don’t hesitate to reach out to us directly if you have further questions or concerns.
Love this app! Does exactly what I need it to do. When I had problems understanding how to do a more complex preorder, Saman did some research and fixed me right up. He answered lots of questions, all in a timely manner. Great app, great support!
Hi Catherine,
Thank you so much for your wonderful review! We're thrilled to hear that our app meets your needs and that you had a great experience with our support team. Saman is delighted to know that his assistance made a difference. Please remember, we're always here to help and answer any questions you may have.
Thanks,
PreOrderly team
Customer service is top-notch! Zora helped me with all my issues. Their "Part of order is a pre-order alert message" is exactly what I was looking for, I couldn't find this feature anywhere else. They also cover features similar to other apps at a lower cost. Easy to use, amazing overall!
Hi there:)
Thank you for taking the time to provide valuable feedback. We're delighted to hear that we could meet your needs at your shop. Your satisfaction is our priority, and we want to assure you that we are always here to help. If you ever encounter any issues or have further requirements, please don't hesitate to contact us. Your input is crucial, and we're committed to making your experience even better.
Cheers,
Zora from PreOrderly team
Quick to respond to queries and the team help you to troubleshoot to actually manage the app yourself. The app has it's limitations but they all do. can't fault the customer service though!
Hello to our friends in Frida Rome,
Thank you so much for your 5-star review! We're thrilled to hear that you've had a great experience with our app and our customer service team. Your feedback and support mean a lot to us, and we're here to assist you whenever you need. If you ever have more questions or suggestions, feel free to reach out. We appreciate your business!"
Cheers,
Zohreh from PreOrderly Support team
Superb support. Great app, Does what it is supposed to do. I tried many other apps but didn't really work well. Very happy with this app and the support team is amazing.
Hello to our friends in Anayah Jewellery,
We're truly grateful that you've taken a moment to share your amazing feedback with us!
Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Cheers,
PreOrderly Support team
Customer service is quick, friendly and efficient. Helped me tweak app to suit our store. On the store for a short time, but working away.
Hi to our friend in Hazelwood Interiors,
Thank you so much for taking the time to share your feedback! We are thrilled to hear that you had a positive experience with our customer service team.
If you have any further questions or need additional assistance as you continue using the app, please don't hesitate to reach out. We're always here to help and support you in any way we can.
Thank you again for choosing our app for your store. We appreciate your business and look forward to serving you for a long time!
Cheers,
Zohreh
The team at Preorderly is fantastic, I had an issue that they were able to fix within 20 minutes. I've been using the app for over 3 years and never had issues except this one time and was so happy with their prompt help.
Hi Marcus,
Thank you so much for your kind words and for sharing your positive experience with us! We greatly appreciate your feedback and loyalty as a long-term app user. Definitely, Customer satisfaction is our top priority, and we are dedicated to providing excellent support to our users.
If you ever have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out. We value your continued trust and look forward to serving you for many more years.
Zohreh
It is a good app that helped continue conversions (during a temporary product outage due to supply chain issues). Support was responsive and quickly helped resolve my questions. Simple to install and configure. I highly recommend this app while you're temporarily waiting on more inventory.
I have to say I am enjoying using this app and support is excellent. We had a little issue once installed but the developers sorted i straight away. I had a questin about variants and the live chat was fab and helped me within minutes. Seems to be excellent value for money and as a small charity things like this really make a difference
Hello to our friends at Fledglings
Thank you for taking out the time to share this review with us and the community. We're delighted to hear that our support team was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Preorderly Support Team
We experienced the very best support from Preorderly. Saman was speedy, helpful and went out of his way to help us understand the issue and take action.
The app works for us, and it works well in bringing in MTO for our small business.
Worth more than 5 stars.
Hi Rory,
Great to hear that you had a positive experience with Preorderly and also Saman was able to provide excellent support.
Thank you for taking the time to leave us such a wonderful review. Your feedback means a lot to us and we're thrilled to know that our app is helping your small business bring in more made-to-order sales.
Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We appreciate your business and look forward to continuing to support you.
Cheers,
PreOrderly Support team
