Prive Subscriptions , 19 reviews
After learning about Prive through a webinar that we joined about subscription services, we knew that when we were ready to have subscriptions, Prive was going to be the service that we went with. Since signing up this past week, we are so happy we did just that! The experience and onboarding process has been really seamless and the Prive team makes themselves readily available to answer any questions you may have. They also reached out to set up a 30 minute meeting to run through the platform and additional questions. We can't recommend Prive enough! The platform is very straightforward, simple to use, and the customer service is amazing! Totally recommend.
Thank you so much for the great feedback! So glad we were able to help get you onboarded and can't wait to help with continued growth!
We are really excited that we found Prive. The integration into Shopify was a seamless one. Big shout out to our account manager Kai. She was easy to work with and held our hand throughout the process. I highly recommend Prive for those with a subscription model business.
Everything in life (& business) should be this easy!
Thank you so much for your feedback- so sorry you were looking for a phone number. While we don't have a call center currently, all of our clients have dedicated contact information for each individual customer success manager. If you have any issues, please do not hesitate to contact your CSM directly and we will respond ASAP. I know our team has since reached out to assist, but do let us know what features you are looking for and we will be so delighted to help. We are dedicated to making sure your positive experience is sustained and hope we can make up for the frustration you experienced today.
Kai was our Customer Success Manager and I could not be more happy with the information + support she provided us during the process from A-Z. She went above and beyond and always communicated every single step of the way. I'm excited to use Prive in general as I've heard + read many great reviews but in general she provided a great first impression and start to this partnership. Thank you Kai!!!!
Prive as product has been an outstanding fit for our business. We migrated from an internally built custom subscription app. Prive has enabled our business to scale and optimize subscriptions.
From a team standpoint, I cannot say enough good things about the team. From the sales process to onboarding we were always met with personable and accountable team members.
Thank you so much Tiny Organics team! You are such an amazing team to work with and we are thrilled to be here for this next phase in your growth journey!
After sitting down and working with your team - I SUPER appreciate their help on a Sunday! The app still doesn't bundle the way I was told it does when I got it. I opted to go with another app that has more flexibility, more docs, and is at a lower price point. I understand you all usually work with enterprise clients, at that scale an onboarding call is likely appropriate. For SMB, an app should be able to onboard without having to schedule a call. That would be more of my time spent to find out this app doesn't do what I am looking for, in that time I can get another app set up and running. Thank you for the help, all the best on your journey with this app!
So sorry to hear you had this experience! For onboarding, we typically like to setup an onboarding kickoff and get access to your theme so we can do the setup for you as we are focused on white-glove onboardings. Our team has reached out to schedule an onboarding so we can align on your goals and help!
Would 100% recommend Prive for anyone looking to integrate subscriptions into their Shopify store! Its a major shift in the way we do business but the Prive team have been great in helping us get started. The set up was quick and easy, Kai looked after our onboarding and she was fantastic the whole way through!
Thank you so much, Plantmade team! We are so excited to continue to scale and grow with you!
Prive is not only a lot more seamless than our current subscription provider, but the team handled the entire transition very smoothly. Very happy with our new subscription with Prive and looking forward to sticking on this app moving forward. Thank you to the whole Prive team making the transition of our subscribers as easy and straightforward as possible. Also, the platform is very easy to use as well!
Thank you so much team! So great to hear the feedback!! Cheers to incredible subscription growth ahead :)
We've had a great experience working with the Prive team to migrate our subscription business from Recharge. Kai has done a fantastic job educating our team on Prive's features and project managing the migration. We're excited to up-level this part of our business and look forward to working with Prive as a key business partner for years to come.
Without a doubt, Prive deserves a solid 5 stars in my book! The analytics and forecasting features it offers have proven to be a goldmine of information, allowing me to make smarter decisions for my business. What's even better is how user-friendly the whole experience is – navigating through the app feels like a walk in the park, even for someone like me who's not a tech expert. Let's not forget the implementation process – it was smooth sailing thanks to Prive's straightforward setup. If you're on the lookout for a game-changing subscription app that covers all the bases, Prive is an absolute winner!
It's been great working with the Prive team - they have been very adept at understanding the complexity in our subscription offering and have created a product that is significantly superior to other subscription vendors that we have previously worked with. Would recommend Prive to any business looking to build out a subscription offering.