Reviews (24,917)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.
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I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done.
I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.
Hi there - I'm Alex, the CEO of Privy. Thank you for this feedback. I've sent you a note to see if we can get you sorted.
I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.
Thank you for your feedback. We value your input and are committed to improving our service.
At Privy, we strive to provide a comprehensive suite of tools to help businesses grow, and this includes email marketing as a core component of our offerings. The $30/month plan not only covers email sending but also a wide range of features such as advanced targeting, automation, and integrations that are designed to maximize your marketing efforts.
We understand that affordability is crucial, and we’re continuously working to ensure our pricing reflects the value delivered. If you have any specific needs or questions about how to make the most of your subscription, our support team is here to help.
Setup is easy, and everything works as expected. However, with Google cracking down on mobile pop-ups/interstitials lately, I feel like disabling on mobile only should be a basic and therefore free feature... perhaps even the default, since I'm not sure why anyone would want to voluntarily get dinged by Google. I'm not trying to do anything complex or customize further than that. I just want a "disable on mobile" or "only show tab on mobile" option. It appears the only solution currently is to have exit intent-triggered popups on desktop (instead of timed), which never show up on mobile. If I'm wrong or the option to disable on mobile is added in the future, please contact me, and I would be happy to change my review.
I believe my account has been hacked. I am getting many signups that are not requesting them... this is very disturbing that there has not been anything done to fix the issue. I would appreciate if you would take a look to address this issue.
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
Difficult to use. Contacts not syncing and help desk was not useful. After several attempts my contacts are still not loading correctly and when I attempt to add one it says error.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
its a little hard to type in the sections and a few things I have saved, aren't saved on the actual site its something totally different.
Sometimes it doesn't go live or it'll only work on a mobile device and not a desktop.
There is a problem. the customer is not getting the advertised discount of 15% . They get 5% instead
The app kept interrupting me every time I logged in asking me to review it, so here you go.
Privy does what it says it will do, but the customer service is weak. Not impressed with the support at all, have had a couple issues come up none of which have been resolved by the Privy team. They basically give me a common sense reply to do something I've already tried. Privy is essentially one of the best pop up options until something better comes along. Can't stand the fact that I can't integrate my own sending domain...feature doesn't work at all.