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Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including customizable pop-ups. They value its competitive pricing, seamless integration, and unlimited email sending. The targeting options and analytics dashboard are praised for boosting engagement and providing insights. The customer support is noted for its promptness and dedication. The free plan is beginner-friendly, and the onboarding process effectively assists new merchants. Features like spin-to-win and visitor-to-contact conversion are credited with increasing subscriber growth and sales.

July 20, 2023

I have been using the app for about a month and its going well! We have seen some sales from our campaigns and automation, which is great (means the emails are being seen and delivered, which was one of our concerns starting with a new app like this). So far, the only thing I would LOVE to see improved is the reporting and tracking functions. It is not easy to figure out which of your customers interacted or purchased. I also would like the ability to see the contacts in the segments, this seems like a big miss - I don't want to blast 70-900 people (or even 2) without having any idea who they are or if it was filtered correctly.

Brijjit Medical
United States
2 months using the app
July 14, 2023

We've been using Privy for about 9 months now, having switched from Mailchimp when we redesigned our website. The conversion displays and automations have been a game changer for us, bringing in more subscribers and revenues. The team are fantastic - shoutout to Vickee and Henry for being incredibly helpful! The only small negatives so far have been pricing (which of course is proportional to the size of your business and may be worth it) and a couple of smaller technical issues which the team are constantly improving. Overall, we would definitely recommend.

La Fromagerie
United Kingdom
About 1 year using the app
July 31, 2023

Fantastic text marketing app. Using them as my main texting app in conjunction with my email marketing apps has seen tremendous success for my business. Their customer support was also great and they held my hand along the set up process and quickly answered any questions I had.

Clarks House Cleaning
United States
About 1 month using the app
July 5, 2023

Initially I wasn't satisfied with customer support. I started working with Kristina and she was very helpful. I'm not sure I totally understand how the app works and continue to say that for me, it's not very user friendly. Additionally, I haven't figured out if the app is worth the cost since I'm just starting my business.

KJT Collections
United States
16 days using the app
November 24, 2018

I use this app all the time, it's great for potential customers! I use the pop-up to collect so many emails and offer a discount to them.

United States
Over 5 years using the app
January 15, 2019

I use the ap to help get sign ups, I am still working out the best way to implement this but thank you. I would just like to be able to move the popup so it comes in from the side in the middle rather than just straight on the middle of the screen but it is doing the job at the moment.

Bohemian Inspire
Over 4 years using the app
July 27, 2018


Sara Maldonado Costmetics
Over 4 years using the app
June 9, 2018

It is a great app. I would highly recommend for people to use in their store.

Grace Com
United States
Over 4 years using the app
January 27, 2019

Didn't see a way to add direct link addresses for social media on the thank you page (after email sign up) or a way to create a popup on a specific page but the app works really well. have already tested it.

Airborne Beard and Shave Company
United States
Over 4 years using the app
July 31, 2018

Nice apps to add into my store for Signup, however, to create a better page, you need to upgrade. But free version should be enough for a beginning.

Over 4 years using the app