Reviews (4,075)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report increased email sign-ups, improved conversion rates, and enhanced customer engagement using this app's pop-up forms, email campaigns, and automations. Features like exit intent and scroll triggers allow personalized experiences. It integrates seamlessly with Shopify, offering a user-friendly interface for easy campaign management. Customer support is praised for responsiveness, with live chat and Zoom meetings available. Recommended for enhancing email and SMS marketing strategies.

Edited June 17, 2021

Quite nice... Lot's of services in one app. Good pricing structure. Good customer service. Needs more features though, and a bit of integration and UX polishing.

Thatloop
Canada
About 5 years using the app
March 14, 2020

I like this app but would love to see a social follow discount, not just email. To replace the bekeeting app that shopify no longer supports.

touchGOODS
United States
Over 3 years using the app
January 17, 2021

I have been using this app for 3 years for a single pop up. have about 5k a month page views, and now they have put a limit on pageviews and are charging $20 a month. Time to find a new app, nothing special that any email platform cant do.

Sole Trees
United States
Over 3 years using the app
April 2, 2022

The more I try and use it the more features I find either don't works or don't work as perhaps Privy suggest, shame, it used to be a great company but they seem to be focusing on new products although I rarely see them rather than fixing all the glitches in the basic system. I still have an unresolved issue

Vincent and Barn
United Kingdom
Over 3 years using the app
Edited January 26, 2021

I use to love this app it was easier to navigate. Now it's so hard to even use our own design. If you can let us build element one by one I am more than happy to stay with you guys, but as is now I am looking for another App

Phbalance
United States
Over 3 years using the app
May 15, 2019

I't has been really long since the last time I used it. I'm restarting now, could give you feedback in next days

Filosophy
United States
About 3 years using the app
Privy Operations replied May 16, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

August 27, 2019

So far I'm fairly happy with this app! I deleted it and re-added it and so it is prompting me to write this review which is kind of annoying but I'm trying this out again, in need of a pop up email.

Drifting by the Sea Organic Skincare
United States
Almost 3 years using the app
Privy Operations replied August 29, 2019

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

August 27, 2020

I use this app to collect emails and it collects emails for us, and we wish it auto-updated, but hey.

MunjoMunjo
United States
Almost 3 years using the app
February 6, 2020

I am still trying to figure this out. Just upgraded to the newsletter platform because Mailchimp is not an option. I can't figure out how to link newsletter opt-in sign ups with Privy yet. So

Inox Jewelry India
India
Over 2 years using the app
Privy Operations replied February 6, 2020

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training or watch tutorials at privy.com/training

Edited October 12, 2019

Good! thanks
It was helpful to improve my business from the website.
I hope that your app could connect automatically with mailchimp.

CarpenterA.com
South Korea
Over 2 years using the app