Reviews (24,918)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

October 22, 2024

Great app for managing my customer lists and sending out emails. They have good tools for building email campaigns and they are integrated into Shopify so I can see how many sales I get from each email!

Todd's Power Oats
United States
About 6 years using the app
October 4, 2024

Straight forward to use, fast and capable support, reasonable pricing model for a small bootstrapped business.

I've been using Privy for about a year and a half as my business has gone from $1k to $25k/month and I have no plans of leaving.

The intuitive platform has allowed me to set up email campaigns and more all on my own, and the support (the few times that I've needed it) is always quick, professional, and helpful.

The cost of the app also scales with your size (you pay a bit extra as your contact list grows), which is great when you're just getting started.

Highly recommend Privy!

Abbreviated Apparel
United States
Over 1 year using the app
November 19, 2024

PRIVY integrates seamlessly with our shopify store. Pop ups, emails, sms, reporting. You can customize every detail to match your websites theme. Additionally, I love how helpful their team is. I highly recommend PRIVY for anyone looking to maximize their store's potential.

Run Republic
United States
Over 4 years using the app
September 27, 2024

Privy is a solid emailing app that's fairly easy to navigate, although there are times when I still find myself figuring things out. One of its standout features is the live chat support, along with the option to schedule Zoom meetings for technical assistance, which came in handy when setting up my sending domain. My experience with their tech support was excellent, especially with David S., who was incredibly patient and kind while walking me through connecting DNS records via Zoom. The email templates are easy to use, and I love that I can effortlessly integrate marketing images created in other design apps. Additionally, the ability to track who opens, clicks, or unsubscribes from my emails gives me valuable insights into client engagement.

Scarlet Elizabeth Designs
United States
10 months using the app
September 16, 2024

We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand.

PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.

ÈYES ARE THE STORY
United States
About 4 years using the app
August 18, 2024

OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!

Vicky Cakes
United States
10 months using the app
September 6, 2024

Love using Privy & received great support getting my domain verified quickly & easily.

Villa 19 Boutique
United States
Over 3 years using the app
September 10, 2024

Thank you, Privy, for the excellent service in embedding the TXT code.
Thanks to David Sanchez for quickly resolving the issue and assisting me until everything was fully sorted out.
Much appreciated,
Yoram Kadesh

Jimboree2020
Israel
Over 1 year using the app
September 13, 2024

Absolutely and amazing experience, This review is for David Sanchez. He made a complex process looked so easy and got things resolved for me like in no time. I'm happy with Privy because of their customer support

Keeta Luxury
India
4 months using the app
August 23, 2024

Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.

Kyli & Karter's Kloset
United States
Almost 2 years using the app