Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.

March 19, 2024

Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.

13 Moons
United States
About 2 months using the app
Privy Operations replied March 21, 2024

Hi there,

Thank you for taking the time to share your experience with Privy. Your feedback is incredibly valuable to us as we continuously strive to improve our services.

We have reviewed the chat conversation you had with Privy support and agree that there is additional work we can do with this agent to provide better clarity and timely support for our merchants.

Edited September 28, 2016

I love the fresh modern look of Privy. I've tried other apps but this is the easiest to use, the cheapest (it's free!!) and by far the best looking. Highly recommended.

Aloha Tuners
United States
About 8 years using the app
February 25, 2016

Not a bad little add on to the site, disable emails though they always seem to be sending something.

Hyper Fitness
Canada
Almost 8 years using the app
October 26, 2016

Just using the simplest option to add to mailing list has made email acquisition so easy. About to up the game with a giveaway. Should produce even greater results.

Chirocept
United States
Over 7 years using the app
October 12, 2016

Easy to use app. Curious, if an email has already been provided (on a previous visit), is there a way to recognize that user and not have the pop-up window reappear?

Ad Hoc Home
United States
Over 7 years using the app
October 8, 2016

Fantastic app - much better than the base popups my Shopify theme offers! :)

Oddcroft
India
Over 7 years using the app
Edited December 1, 2018

Love Privy. I use privy to tell my customers that they can have free shipping, I just wish there was a free option to remove targeting mobile devices as it looks like a horrible experience for users. Check out https://www.smartmerino.co.nz to see what I mean. You can also find the best New Zealand made 100% merino clothing on sale including mens & womens base layer thermals & more.

Smart Merino
New Zealand
Almost 7 years using the app
March 3, 2017

great app for shopify, I would recommend this application for new websites.

Black Bear Engraving
United States
Almost 7 years using the app
November 23, 2016

Wish there were more fonts offered but other than that a very smooth app with easy to use features

Trail Wrap Apparel
Canada
Almost 7 years using the app
April 25, 2017

Great so far. Running into issues with installation on website.

Karlande Designs
Canada
Almost 7 years using the app