Reviews (24,920)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

March 19, 2024

Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.

13 Moons
United States
About 2 months using the app
Privy Operations replied March 21, 2024

Hi there,

Thank you for taking the time to share your experience with Privy. Your feedback is incredibly valuable to us as we continuously strive to improve our services.

We have reviewed the chat conversation you had with Privy support and agree that there is additional work we can do with this agent to provide better clarity and timely support for our merchants.

Edited May 18, 2019

Does just what it says. Pops and allows customers to add their email address. Once you have their address and it is synced with your email subscription service (Mailchimp), you can send them campaigns.

Bridge Coffee Co.
United States
Over 8 years using the app
May 9, 2016

Awesome app. already got some subscriptions after 1 day

Blackvapour
South Africa
About 8 years using the app
Edited September 28, 2016

I love the fresh modern look of Privy. I've tried other apps but this is the easiest to use, the cheapest (it's free!!) and by far the best looking. Highly recommended.

Aloha Tuners
United States
About 8 years using the app
November 22, 2016

Easy to set up. So far, so good.

Raymond Parker Photo
Canada
Almost 8 years using the app
February 25, 2016

Not a bad little add on to the site, disable emails though they always seem to be sending something.

Hyper Fitness
Canada
Almost 8 years using the app
October 26, 2016

Just using the simplest option to add to mailing list has made email acquisition so easy. About to up the game with a giveaway. Should produce even greater results.

Chirocept
United States
Over 7 years using the app
March 18, 2017

It is too early to give a review. I have only set up the account. I will know more in 2 weeks after I have had time to use it. For current it is easy to use. Trying to figure out if it is beneficial yet.

Gadgets 4 Kitchens
United States
Over 7 years using the app
October 12, 2016

Easy to use app. Curious, if an email has already been provided (on a previous visit), is there a way to recognize that user and not have the pop-up window reappear?

Ad Hoc Home
United States
Over 7 years using the app
Edited July 18, 2017

Great app. Great customisation but one flaw for free users.

According to Google new best practices, if customers go to your mobile site and the first thing they see is a popup, Google search ranking of your website will be affected. Unfortunately there is no option in the free version of the app to set it to show only a tab on landing pages and trigger popup on second page etc. It is just one setting for desktop and mobile. So you would have to sacrifice some trigger settings on desktop just to be complaint on mobile with Google.

Other popup apps such as better coupon box which is free have this option included. You can have the desktop settings but on mobile set it to only show the tab and no popup until the tab is clicked which works with Google and does not affect your site. Think think should be default for free users.

Ultimateshield
United Kingdom
Over 7 years using the app