Reviews (24,910)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

April 8, 2019

very poor customer service. Exit pop-up works ok, but to sort out paid services and get customer support almost impossible!

Flobell Boutique
United States
11 months using the app
Privy Operations replied April 11, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Hope we can turn that around quickly.

August 29, 2021

Customer service is not good. I have had an issue now for more than a month. Send numerous email and issue still not fixed. We are working on switching out this app.

Gaelle Cosmetics
United States
11 months using the app
April 10, 2018

Emails can have better templates

Leola Estelle
United States
11 months using the app
May 10, 2018

Pas encore testé, l'installation à pas l'air simple...

Betty Lips
France
11 months using the app
Edited December 22, 2018

I used this app because it was the highest rated. I really just wanted a simple email app. Not sure i want to torture my customer with pop ups. I guess being polite is old school....

Always Summer Herbs
United States
11 months using the app
July 30, 2018

SO many goddamn pop ups, ironic for a pop up service to annoy me because of their pop ups but I am purely leaving a review because it has asked me to leave a review 15 times in the last 15 minutes.
Ridiculous.

On The Case Co
Australia
11 months using the app
May 24, 2017

not sure what is going on here , I JUST started so it will have to get some time before this may be useful

Amore 2 Beauty
United States
10 months using the app
January 3, 2017

just installed ! have to see how things go .

The Addic
United States
10 months using the app
February 2, 2022

If you're a smaller business and think this will be a game changer, it won't be. I noticed no significant improvement after downloading privy. Get a different email app, there are way cheaper and better ones out there. The popups and cross sells are nice features, but not worth the price you will pay for them as they charge you for each "email subscriber" you get, even if you don't use their email services. If you reach out to support they usually just copy and paste a section of their policy in there and suggest that your account could be banned. Safe to say my experience and many others hasn't been good with Privy. I wish I could keep it for the popups only, but it isn't worth the money. I can't believe how many people have downloaded this, it's insane the manipulation they have. Also the support is subpar at best, honestly, it's pretty terrible. Download at your own risk, who knows, maybe it will help you a lot.

Brozzian Spices
United States
10 months using the app
July 25, 2018

I don't know for sure because it was not working as I had expected. Maybe on my part.

Mvmtx Apparel
United States
10 months using the app