Reviews (24,924)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and growing email lists, particularly praising its user-friendly interface and seamless Shopify integration. It offers email and SMS marketing, customizable templates, and effective automations. The pricing model is considered reasonable and scales with business size. Merchants also appreciate the responsive customer support and continuous updates that enhance the platform's robust online marketing capabilities.

May 24, 2024

Great support and options!

Mia Mod
United States
9 months using the app
May 27, 2024

I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.

Efuru Studio
United States
5 days using the app
Privy Operations replied May 30, 2024

Thank you for your feedback. We value your input and are committed to improving our service.

At Privy, we strive to provide a comprehensive suite of tools to help businesses grow, and this includes email marketing as a core component of our offerings. The $30/month plan not only covers email sending but also a wide range of features such as advanced targeting, automation, and integrations that are designed to maximize your marketing efforts.

We understand that affordability is crucial, and we’re continuously working to ensure our pricing reflects the value delivered. If you have any specific needs or questions about how to make the most of your subscription, our support team is here to help.

April 30, 2024

I was assisted twice today by two very helpful individuals at Privy thru their chat. Super impressed with the service!

Snafu Cards
United States
13 days using the app
May 23, 2024

Suite à un souci sur mon plan mensuel, j'ai contacté le chat, réponse super rapide et résolution du problème en 5 min. je recommande.

Macramé&Co | La décoration bohème de votre intérieur
France
3 months using the app
March 18, 2024

Honestly the best customer support I have received in a long time. Jose was very attentive and quick to solve my problems.

Sielo Beauty
United States
4 days using the app
April 12, 2024

Jose is very helpful! Totally recommend using Privy

SamSpace
United States
3 months using the app
April 22, 2024

Privy have good customer service.

Supply-A-City
United States
25 days using the app
May 9, 2024

very reliable and helpful.

KÜVUTIA
United Kingdom
6 months using the app
March 14, 2024

Je viens de souscrire ! Ca m'a l'air top pour convertir plus !
Le Chat est super ! Merci beaucoup a Karol qui a été vraiment extraordinaire avec moi !

BRACELET2LUXE
France
2 months using the app
March 14, 2024

I'm a 1st time user and customer service rep Jose was amazing! If this is an indication of the Privy customer service, I'm very glad to be part of it.

Reading with TLC
United States
About 1 hour using the app