Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

January 20, 2017

Super easy to set up! I am thankful for them developing a free tool. Most software out there charges 19 a month, which is crazy. I love this!

Unconditional Rosie
Guatemala
Almost 4 years using the app
February 17, 2016

A little buggy sometimes but overall, definitely worth the price! Our signup rate increased 5x in just the first week of using a popup modal. And possibly most importantly, TOP NOTCH support.

Craft Caro
United States
Almost 4 years using the app
January 31, 2017

We've only been using this for about 20 minutes now. Its super easy to set up, and we already have 4 new contacts!!!

Taspens Organics
United States
Almost 4 years using the app
April 3, 2017

EASY TO USE. WE LOVE IT. WE WILL CONTINUE TO UTILIZE IT MORE WITH CAMPAIGNS.

Bones Bizzness
United States
Almost 4 years using the app
February 29, 2016

Very flexible app, and the customer service response is always prompt. Highly recommend!

Bowwowmeow Baking Co
United States
Almost 4 years using the app
May 28, 2019

So Far So good. Trail edition allows me to create my own discount popup, will be looking at more features soon. The app served my need. Was pretty easy to use. TIP: delete the pop up you create in guide or tutotial before you launch your custom pop up

Boozy Jerky
United States
Almost 4 years using the app
Privy Operations replied May 29, 2019

Great to hear, thanks! If you want to get a demo of the paid features, you can give us a shout at sales@privy.com and one of our reps will be happy to show you what we can do.

April 20, 2017

Has been great for our online store! Everything we need, very customizable.

Online Amish Furniture
Canada
Almost 4 years using the app
September 17, 2019

Does what I need it to do- send newsletters occasionally. I do find the templates very confusing, so I've just been adding minimal text/image to the blank ones.

Magnolia Melts
United States
Almost 4 years using the app
Privy Operations replied September 17, 2019

Thank you for the feedback, super helpful! We'll take this into consideration as we develop our product further. In the meantime, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

April 1, 2019

So far so good! Just started using the app and got it up and running in 10 minutes! Only minus is that I don't see a way to link with my mailchimp account - for the free service at least.

LABEL+thread
United States
Almost 4 years using the app
Privy Operations replied April 3, 2019

Thanks for the review! Here are instructions on how to connect with Mailchimp. https://help.privy.com/hc/en-us/articles/360009564293-Syncing-Your-Privy-Contacts-To-MailChimp

June 11, 2017

Easy to use and user friendly!

Purfitness
Canada
Almost 4 years using the app