Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

July 25, 2018

I don't know for sure because it was not working as I had expected. Maybe on my part.

Mvmtx Apparel
United States
10 months using the app
April 3, 2018

Not Sure! I haven't tested it yet!

Zulugraphy
United States
9 months using the app
May 18, 2021

In general it's a good app. However, it's insane that they don't let you enter your campaign when you need to upgrade your plan. Basically you are still paying but you can't view/edit your campaign any more. The pricing for pageview doesn't make sense too. It won't fit unless you are a shop with very minimal traffic.

Vego Garden
United States
9 months using the app
Privy Operations replied May 19, 2021

Thank you for sharing your feedback. We do want to let you know that we recently removed this traffic limitation on our Free Plan. We heard customer feedback and simplified our plans to be based on mailable contacts. So you can get access to all the tools you need to grow your sales in one easy to understand plan. One of our Privy coaches will be in touch to help find a solution that will work for your business.

June 3, 2021

Surprised Privy's prompting me for a review since they have just tripled what I was paying. It's well integrated into my site it so I am going to pay (a logic which I suppose they were banking on?) but it seems almost unethical to jack prices up to such a degree.

Skinfood Organics
United States
9 months using the app
May 22, 2017

Seems nice. I'm reviewing so that I'll stop getting the "leave us a review" notice. Privy might be great, or it might suck. Don't know yet. 2.5 stars.

Lime Essentials
United States
9 months using the app
December 2, 2019

Pricing is better than a lot of other competitors but rightfully so...just not a good user experience and the aesthetic + default templates are very unappealing. I will be looking into alternatives soon.

NEOCLASSICS
United States
8 months using the app
Privy Operations replied December 3, 2019

Thanks for your review! Anything we can help with to raise your rating and help you get going? Hit us up at support@privy.com

Edited August 24, 2019

The app just kicked me out and did not save me updates. I don't know what I did wrong, this was a waste of time if it did not connect to my store. The app kicked me out without saving my corrections to the pop ups.

I Am GoChi
United States
8 months using the app
Edited April 3, 2020

I'm very new to ecommerce. I found it really good to use & going to Try out a few other features ... OMG I am having so many issues... I just trialled an abandoned cart and Privvy sent me 2 emails - my 1st Abandoned Cart email (after 1 hr which is the time I set) and my 2nd Abandoned Cart email at the same time which should be sent after 24hrs. I tried both coupon codes as I have set them up ... only to be told at check-out that "That code is not valid with this order" ... even though I hadn't changed that order .... phtttt!
Hate It! I wouldn't shop at my own shop!

ATM All Things Meditation
Australia
8 months using the app
January 18, 2019

so far so good ! I love it! I have not mastered it yet but im looking forward in using it more and seeing results.

Little Miss Compact
United States
8 months using the app
August 30, 2018

User Interface is clunky, not very intuitive. I'm using the Free version, so hope that these issues wouldn't be as pronounced if I were to pay for a subscription. Editing forms crashes a lot, causing me to have to save every time I do a simple change. Useful and I guess worth every penny I've paid so far, although I've signed up for the $10 automation feature, and still don't have a clue how to use it or if it's really what I need. I don't find the support to be very informative either. I do get some signups, but few and far between. Could be because I can't get the forms to display correctly, or because I can't figure out how to make the interface less painful and frustrating. I would recommend you try out other, more sophisticated apps if you can't get the hang of this very quickly...

Tabletopfountainsplus
United States
8 months using the app