Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

March 10, 2019

Just getting started to use this app. It seems quite thorough and turnkey. Looking forward to seeing how this helps conversions!

Vital Angel
United Kingdom
11 months using the app
Privy Operations replied March 11, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com or check out our help docs at https://help.privy.com

Edited July 11, 2017

I only installed have not full used the app but so for so good. I loved how easy this was to install and to customize. I tested and I also integrated it with my mail chimp. Awesome!!! To the entrepreneurs its worth installing.

Chic Savvy Mom
United States
11 months using the app
December 28, 2017

It´s a really good app, the only thing I don´t like is its email creator.

Superoffersshop
Mexico
11 months using the app
Edited July 31, 2019

Privy helped me a lot.There is something wrong with it.
I want to upgrade it,but when I click "Upgrade Now",it turn to an "Oops" page:
Oops! Something went wrong.
Please refresh the page.

Mscomfy
China
11 months using the app
Privy Operations replied August 1, 2019


Thanks for the review! We're sorry to hear you're experiencing that issue. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

February 21, 2020

Just started first campaign (it's a giveaway) and Privy has decided that I have too many views in the first couple of days (even though it will die off) and are requiring me to upgrade based on the fact that if the trend continues over the month, I will exceed the free plan. But it is not giving me the chance to reach that amount before I have to upgrade (11 days, Instead of 30). Also wish that the abandoned cart email was included in the free plan.

Republic West
Canada
11 months using the app
March 15, 2017

Very nice and functional app. Would be great if the price of premium membership is reduced. It is way too expensive for a new business

Beau Tdor
India
11 months using the app
April 28, 2017

Although the editor is a bit slow and not very user-friendly, the designs are relatively nice. Not bad for a free tool!

Click Grow
United States
11 months using the app
August 30, 2019

Very CLEAN interface, but clean doesn't mean easy to use. It's complex, there are many nuances and little bugs that you have to figure out. For example, you can't drag to adjust sizes in mobile view - you have to be in desktop. It's a good product once you get the hang of it, but the way it's setup it's very easy to forget little things here and there when you're running many campaigns.

Pockets Of Paris
United States
11 months using the app
Privy Operations replied August 30, 2019

Thank you for the feedback! We'll keep that in mind as we continue to develop our product. We also have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training

March 11, 2019

just starting out with this app. so far it does what it says it needs to do. seems like privy offers efficient functionality

Vital Angel
United States
11 months using the app
Privy Operations replied March 11, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com or check out our help docs at https://help.privy.com

November 1, 2019

I like how the app guides you with everything step by step, it makes it very easy to set everything up.

Thesecrettobelleza
United States
11 months using the app