Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

September 30, 2018

just got the app, so far easy to use.

let's see how it works out.

Would like a bit more instruction upon installing.

tek scrubs
United States
Over 4 years using the app
September 30, 2016

So far so good, a surprisingly powerful app even with the free version.

Mtnranks
United States
Over 4 years using the app
Edited August 31, 2020

I have returned to Privy after 3 months because the entry pop - ups are nicer than everyone elses. I have not had much luck with the cart abondon pop-up but will continue trying with it.

hulyahome.com
United States
Over 4 years using the app
August 3, 2017

not sure yet about the other categories until i have used it a bit

Tropicalshoes
Canada
Over 4 years using the app
April 10, 2017

good so far, able to change lots of details like the timing of pop up

Dapple And Spots
Australia
Over 4 years using the app
June 9, 2018

It is a great app. I would highly recommend for people to use in their store.

Grace Com
United States
Over 4 years using the app
October 29, 2018

good app. testing out the new features will update the review in coming months after i have tested it out and staisfied

Royal Expert
Malaysia
Over 4 years using the app
November 26, 2016

pretty amazing app that is easy to use!

Puppylove Doggy Fashion
Singapore
Over 4 years using the app
November 21, 2019

Nice App, unfortunately every now and then the pop doesn't pop up at all! Which is quite frustrating, especially in the highly frequented christmas time.

G'schickter Wein
Austria
Over 4 years using the app
Privy Operations replied November 21, 2019

I'm sorry to hear about the issue you are experiencing - that shouldn't be happening. Please send us an email at support@privy.com and the team will give you a hand as soon as possible.

Edited May 25, 2019

As a replacement for Mailchimp, it does pretty well. One qualm is how the email editor can take some time to get used to, and the in-app photo editing really needs a user-friendly boost. Other than that, it's been really helpful, and setting up campaigns and importing old contacts is pretty simple.

Vivian's Live Again
United States
Over 4 years using the app
Privy Operations replied May 30, 2019

Thanks, for the helpful feedback! We'll certainly pass that along. If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com