Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.

Edited April 29, 2019

Confusing, overwhelming, asks to review without actually haivng used the app. Not even sure it works!

lalello
United Kingdom
About 1 year using the app
Edited April 11, 2019

NOT A MAILCHIMP REPLACEMENT. Price for email service more expensive than mailchimp. Complicated integrations with no phone support available. Email reply from support 2 days after submission. Of course you can talk with sales at nauseam. Attempted to cancel within the first hours of signing up and was told no refund possible. Make sure to do your homework before aligning your business email needs with Privy.

BigTopShirtShop.com
United States
About 1 year using the app
December 22, 2018

Not user-friendly at all.
The UI is not clear, nor are the options given.
Examples whilst creating would be helpful.

Theseus
Australia
About 1 year using the app
December 10, 2019

You cannot customize your theme because it opens and crashes your browser. Thank you!Thank you!Thank you!Thank you!

Garmendia Clothing
Chile
About 1 year using the app
Privy Operations replied December 13, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

November 13, 2017

Hello,

Can you please help? I signed up for a yearly plan in July but cancelled right away and was told I would get a refund but I have not heard back from support despite several emails! I really need to resolve this.

Bloomtown Botanicals
United Kingdom
About 1 year using the app
February 16, 2018

is it for free?is it for free?is it for free?is it for free?is it for free?is it for free?is it for free?is it for free?is it for free?is it for free?

Meinonlinetrainer1
Germany
About 1 year using the app
March 23, 2017

There was an error submitting the form:

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Curated Brew
United Kingdom
About 1 year using the app
April 30, 2018

I signed up for this app and filled out all the information but when I come back, my company isn't even listed! I have set it up twice. I thought this was supposed yo be a really good app?

Anderson Adventures
United States
12 months using the app
December 16, 2021

Absolute crazy been using the app since Feb 2021 and sending over 20k emails per day , 3 days ago they FORCED me to sign a 3 month contract , the very next day my account is blocked because it has not conformed to regulations .YOU BUILT MY DATABASE FROM SUBSCRIBERS !!!! HOW CAN I NOW BE AT FAULT , THIS IS JUST AS GOOD AS STEALING MY MONEY I WILL ISSUE A STOP PAY AT PAYPAL !!!

USB & MORE
South Africa
11 months using the app
March 6, 2018

Good but doesn't work on iPhones. Fatal flaw!

Burkek
United States
11 months using the app