Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features including pop-ups, email campaigns, and automations. It's praised for its user-friendly interface, seamless integration with other platforms, and responsive customer service. The app is noted for enhancing subscriber growth, email campaign performance, and sales. Merchants value its extensive targeting options, comprehensive analytics, and automation capabilities. Its free plan is beginner-friendly and the Spin to Win feature is popular for driving conversions.

April 30, 2018

I signed up for this app and filled out all the information but when I come back, my company isn't even listed! I have set it up twice. I thought this was supposed yo be a really good app?

Anderson Adventures
United States
12 months using the app
December 16, 2021

Absolute crazy been using the app since Feb 2021 and sending over 20k emails per day , 3 days ago they FORCED me to sign a 3 month contract , the very next day my account is blocked because it has not conformed to regulations .YOU BUILT MY DATABASE FROM SUBSCRIBERS !!!! HOW CAN I NOW BE AT FAULT , THIS IS JUST AS GOOD AS STEALING MY MONEY I WILL ISSUE A STOP PAY AT PAYPAL !!!

USB & MORE
South Africa
11 months using the app
October 28, 2016

I have not fully used. The popup to review the product is too annoying thats why I'm going to write a review with 1 start

Wynmarket
United States
10 months using the app
November 2, 2020

Last month I uninstalled privy because of several reasons, and today, I want to re-installed, but I'm shocked because privy will charge me for $140/months Last month I only paid for $20/month via Shopify. Their price increase so significantly and does not make sense.

Softlens Queen
Indonesia
11 months using the app
February 9, 2023

I have been a customer for almost a year. Today we got word that the basic plan is doubling from $15 a month to $30. Like many small businesses this is not an easy time. I am basically being asked to pay double for no extra features. So much for any customer loyalty.

8 Cool Cats Jewelry Shop
Canada
11 months using the app
Edited October 4, 2019

I used this app during an important campaign and did not have any email addresses added. I found out afterwards the app had disconnected. Very frustrated w

Rentals Coach
United States
11 months using the app
Privy Operations replied October 7, 2019

Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.

Edited June 10, 2022

Outrageous fees. They will bind you into a contract for months and force you to pay a termination fee if you decide to switch.

Hystar
United States
11 months using the app
Privy Operations replied July 11, 2022

Hi there,

Our billing team has checked with your customer success manager - we see you signed a contract for 12 months. After March of 2023, the paid plan will be moved to monthly and can then be cancelled. This will not cancel when changing to monthly, so please contact us at that time to help.

Please note, we do offer month to month plans and will never force a merchant into a contract. If you still need assistance, please email billing@privy.com.

June 15, 2017

Hard to configure. Enter info but doesnt go live!

Metziahsdirect
United States
10 months using the app
August 10, 2018

Only started my shop... I can see how amazingly helpful this will be.

Thank you,

The Vegan Supplement Market

Thevegansupplementmarket Com
Ireland
10 months using the app
January 20, 2017

i just installed it and these crazy app is asking for review in first mins, they are insane simple.let me use it first till that only one star to make me crazy

Doublefashionshop
United States
9 months using the app