Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create effective email and SMS campaigns, with features like pop-up displays and smart segments. It integrates seamlessly with Shopify and offers personalized targeting based on customer behavior. The analytics dashboard is praised for providing valuable insights for campaign optimization. The customer service is highly rated for its responsiveness and proactive approach. The app is competitively priced and reported to offer a significant return on investment.

Edited November 1, 2019

Awful! I CAN'T save and send emails!!! I CAN'T save and send emails!!! I CAN'T save and send emails!!!

FLOW
Hong Kong SAR
10 months using the app
Privy Operations replied November 1, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

March 31, 2018

I can't get this app to work. I've contacted support with no response.

Discount Catholic Store
United States
10 months using the app
October 28, 2016

I have not fully used. The popup to review the product is too annoying thats why I'm going to write a review with 1 start

Wynmarket
United States
10 months using the app
July 1, 2019

Very disappointed, your plan is easy to misunderstand, I pay $24 but can't send Abandoned email, I have to pay separately, and the reply is not timely.

Metfine
Hong Kong SAR
10 months using the app
Privy Operations replied July 2, 2019

Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to our support team and they should be in touch.

July 9, 2019

THEY FORCE ME TO BUY DUE TO THEIR NEW PRICING PLAN. ITS HORRIBLE TO FORCE YOUR LONG TERM CUSTOMERS! ITS BLACK MAIL, EITHER PAY US OR U CANT USE US

Infinite92
United States
10 months using the app
Privy Operations replied July 12, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

June 15, 2017

Hard to configure. Enter info but doesnt go live!

Metziahsdirect
United States
10 months using the app
August 24, 2018

Guys, I haven't even setup my first popup and you're already asking for a review. Not cool.

P.S. I don't have time to come back and readjust this review so you just shot yourself in the foot.
P.P.S. Yes, I have time to write this review.

Furry Legs
Australia
9 months using the app
January 20, 2017

i just installed it and these crazy app is asking for review in first mins, they are insane simple.let me use it first till that only one star to make me crazy

Doublefashionshop
United States
9 months using the app
September 30, 2018

I'm not even sure if the app is working, I installed it a day ago and now I can't access my items available on my site.

Crafty Design by Lee
United States
9 months using the app
May 22, 2019

accident
attraction
average
art
absolute
absorption
aviation
accurate
assignment
attractive
ambiguous
authorise
apparatus
alive
agony
angle
agile
acceptable
appeal
attention
accessible
argument
athlete
aisle
achievement
absorb
abundant
articulate
advantage
amputate
agent
available
amber
archive
air
acquit
attract
annual
anxiety
accumulation
aluminium
animal
acute
aware
auditor
asylum
achieve
ancestor
administration
association
approach
awful
adoption
attachment
appreciate
architect
axis
audience
ask
abridge
assertive
abnormal
asset
artist
approve
affair
army
aquarium
abuse
assembly
ankle
assumption
advocate
assault
approval
ally
alcohol
analyst
academy
acid
addition
appendix
answer
admission
accompany
admiration
abstract
allowance
act
adjust
avant-garde
appetite
arrangement
anticipation
anniversary
agriculture
album
avenue
accept
autonomy
accent

BradshawB2B
United States
9 months using the app
Privy Operations replied May 22, 2019

Thanks for the review! Let us know if we can be of any help at support@privy.com.