Reviews (24,917)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.
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The app displays at 325px width on 320px width phone screens creating a horizontal scroll - a coding issue when I looked into it. Even if I override the CSS to set it to 320px the app still creates a scroll bar based on the initial 325px setting.
After contacting support I was told in a condescending tone that the app was performing as intended, and I should try adjusting the settings to fit the screen size - which would result in the window displaying at 320px on all screens - not scaling the entire pop-up as it should be coded to, and indeed is on every other screen size. Support seems either incompetent or uninterested in helping solve the problem properly.
Uninstalled and switched to Mailchimp forms.
Only started my shop... I can see how amazingly helpful this will be.
Thank you,
The Vegan Supplement Market
I've been trying to get something resolved so I can start using abandon cart. to have to wait up to 36 hours to get assistant doesn't make sense. I have a company and my turn around time is 24 hours responding within hours. very disappointed in the turn around time.
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
not so great so far, a lot of bugs, the plans are not clear, and I'm still looking for a way to have some futures. We will give it some more time but if it will keep on the same way we will have to look for an alternative ... even this pop us is buggy
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online. We also have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training
Awful! I CAN'T save and send emails!!! I CAN'T save and send emails!!! I CAN'T save and send emails!!!
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
I can't get this app to work. I've contacted support with no response.
I have not fully used. The popup to review the product is too annoying thats why I'm going to write a review with 1 start
Very disappointed, your plan is easy to misunderstand, I pay $24 but can't send Abandoned email, I have to pay separately, and the reply is not timely.
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to our support team and they should be in touch.
THEY FORCE ME TO BUY DUE TO THEIR NEW PRICING PLAN. ITS HORRIBLE TO FORCE YOUR LONG TERM CUSTOMERS! ITS BLACK MAIL, EITHER PAY US OR U CANT USE US
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
Hard to configure. Enter info but doesnt go live!