Privy ‑ Pop Ups, Email, & SMS

The idea of the email popups is great but it is hard to figure out how to set the campaigns up.

The app kept interrupting me every time I logged in asking me to review it, so here you go.

Privy does what it says it will do, but the customer service is weak. Not impressed with the support at all, have had a couple issues come up none of which have been resolved by the Privy team. They basically give me a common sense reply to do something I've already tried. Privy is essentially one of the best pop up options until something better comes along. Can't stand the fact that I can't integrate my own sending domain...feature doesn't work at all.

customer service is by chat only which is very inconvenient and very time consuming. privy should offer at least an online screen sharing service such as join.me or the likes for troubleshooting technical issues. you don't even have the option to copy and paste a screenshot via the chat sessions- you have to download a screenshot you want to send them, then upload it as an attachment- what a waste of time!! it's very frustrating.

Another one of those SUPER slow "live help" features, where it seems like they are helping five other people at the same time. But is IS there, and you can often fix your problem on your own while waiting (my case), and it is free....

Don't pay for anything....completely not worth the money and totally underwhelming. Triggers don't function properly even when you are paying premium dollar. Got locked into a contract and was one of my worst business decisions yet. Email/Newsletter capability is a joke. If you are on free plan, they have some decent offerings.

so far not loving it as its not very user friendly.

This seemed easy to use and install but I can't work out if it has automatically synced with Mailchimp or not and the interface doesn't seem as intuitive. I've not found the templates as easy to use as Mailchimp and the help desk not as accessible as I'd hoped. I'm sure it will be good but I need support to get set up that doesn't seem that easy to access

Had to stop the campaign since the design get constantly messed up.

had to switch to this when shopify and mail chimp parted ways... don't love this app but it was my cheapest option. I think it looks really cheesey and cheap on my site. I will probably switch to something else shortly.