Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including customizable pop-ups. They value its competitive pricing, seamless integration, and unlimited email sending. The targeting options and analytics dashboard are praised for boosting engagement and providing insights. The customer support is noted for its promptness and dedication. The free plan is beginner-friendly, and the onboarding process effectively assists new merchants. Features like spin-to-win and visitor-to-contact conversion are credited with increasing subscriber growth and sales.

November 27, 2018

Privy does what it says it will do, but the customer service is weak. Not impressed with the support at all, have had a couple issues come up none of which have been resolved by the Privy team. They basically give me a common sense reply to do something I've already tried. Privy is essentially one of the best pop up options until something better comes along. Can't stand the fact that I can't integrate my own sending domain...feature doesn't work at all.

Havens Metal
United States
About 5 years using the app
Edited August 24, 2019

customer service is by chat only which is very inconvenient and very time consuming. privy should offer at least an online screen sharing service such as join.me or the likes for troubleshooting technical issues. you don't even have the option to copy and paste a screenshot via the chat sessions- you have to download a screenshot you want to send them, then upload it as an attachment- what a waste of time!! it's very frustrating.

United States
About 5 years using the app
Edited June 1, 2019

The pop up portion of Privy was extremely helpful, now that mailchimp does not integrate with Shopify and we've tried Privy it is extremely disappointing. Its not an intuitive UI. The text color does not match when you send the test emails and you can change it, but it does not change on the test email. You can't get customer support. Help features are a contact sub,mission form that doesn't even get addressed over weekends. I easily would've rated Privy 5/5 stars for the email signup pop/up...that's the only reason this isn't a 1 star

Off Fly Shop
About 5 years using the app
March 12, 2017

The idea of the email popups is great but it is hard to figure out how to set the campaigns up.

Swan Court
United States
About 5 years using the app
November 3, 2017

Another one of those SUPER slow "live help" features, where it seems like they are helping five other people at the same time. But is IS there, and you can often fix your problem on your own while waiting (my case), and it is free....

Acme Baby Co
United States
About 4 years using the app
January 31, 2019

Don't pay for anything....completely not worth the money and totally underwhelming. Triggers don't function properly even when you are paying premium dollar. Got locked into a contract and was one of my worst business decisions yet. Email/Newsletter capability is a joke. If you are on free plan, they have some decent offerings.

Twigs and Twirls
United States
About 4 years using the app
November 9, 2016

A little difficult at the beginning. can't figure out where to start designing email sing up pop up

Yogi Spirit
Almost 4 years using the app
Edited June 17, 2019

This seemed easy to use and install but I can't work out if it has automatically synced with Mailchimp or not and the interface doesn't seem as intuitive. I've not found the templates as easy to use as Mailchimp and the help desk not as accessible as I'd hoped. I'm sure it will be good but I need support to get set up that doesn't seem that easy to access

United Kingdom
Almost 4 years using the app
October 14, 2017

so far not loving it as its not very user friendly.

Cloud Nine Health And Wellness
Over 3 years using the app
Edited May 25, 2019

had to switch to this when shopify and mail chimp parted ways... don't love this app but it was my cheapest option. I think it looks really cheesey and cheap on my site. I will probably switch to something else shortly.

United States
Over 3 years using the app
Privy Operations replied May 30, 2019

Thanks for your review! Anything we can help with to raise your rating and help you get going? Hit us up at support@privy.com