Reviews (24,924)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and growing email lists, particularly praising its user-friendly interface and seamless Shopify integration. It offers email and SMS marketing, customizable templates, and effective automations. The pricing model is considered reasonable and scales with business size. Merchants also appreciate the responsive customer support and continuous updates that enhance the platform's robust online marketing capabilities.

September 16, 2024

We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand.

PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.

ÈYES ARE THE STORY
United States
About 4 years using the app
September 6, 2024

Love using Privy & received great support getting my domain verified quickly & easily.

Villa 19 Boutique
United States
Over 3 years using the app
January 6, 2025

Great support from the team after using the tool for the first time; Jose helped me fix my issues

SOHNA
France
About 20 hours using the app
September 13, 2024

Absolutely and amazing experience, This review is for David Sanchez. He made a complex process looked so easy and got things resolved for me like in no time. I'm happy with Privy because of their customer support

Keeta Luxury
India
4 months using the app
September 10, 2024

Thank you, Privy, for the excellent service in embedding the TXT code.
Thanks to David Sanchez for quickly resolving the issue and assisting me until everything was fully sorted out.
Much appreciated,
Yoram Kadesh

Jimboree2020
Israel
Over 1 year using the app
September 29, 2024

I really like Prviy. It's incredibly user-friendly, and the templates are both stylish and practical. Plus, they send out a newsletter with tips to help boost your business revenues.

One Too Many Jewels
United States
About 1 month using the app
August 18, 2024

OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!

Vicky Cakes
United States
10 months using the app
August 23, 2024

Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.

Kyli & Karter's Kloset
United States
Almost 2 years using the app
October 3, 2024

Excellent customer service

Mariela Cogorno, MD Office & Online Store
United States
Over 2 years using the app
September 25, 2024

they help me to set my dns records so i can set my email ! very helpfull ! and mr David Sanchez that he help me he is very good on his job and kind

DEZLEN
Bulgaria
7 days using the app