Reviews (24,914)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

Edited November 6, 2018

can't sync emails from my shop unless I use MailChimp but that app is not great either. no sure how i feel about it

OpenAir Electronics
United States
3 days using the app
January 28, 2020

Sto testando l'app, vediamo cosa si puo fare,.. cerco di inserire la traduzione in italiano, ma non mi sembra si possa fare, se potete fatemi sapere

Viessestore
Italy
3 days using the app
Privy Operations replied January 28, 2020

Thanks for the review and feedback! We're still working on localizing our app to be available in Italian. Stay tuned! If you need any help in the meantime, don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

March 28, 2018

its not easy setting up everything, it would greatly benefit privy if you had videos outlining each topic step by step.

Premium Muscle Stimulator 2
South Africa
2 days using the app
September 8, 2019

I just started to use this app but it keeps sending me a pop-up to review the app. Seems like it would be good for email marketing but I am having some trouble with being able to preview the campaigns I have created. I will review after I am able to fully use the app.

KashMa'ri
United States
2 days using the app
January 25, 2020

So far, not going great. I have no preview of anything I'm creating so I have to keep guessing what everything looks like before making it live...making a great deal of extra work. No sure why this is happening but it's frustrating.

323 Millworks
United States
2 days using the app
Privy Operations replied January 27, 2020

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

December 8, 2017

i.m not yet understand on this app and you ask me to review oh my God i want to see how the customer use it first

Getanduse
Haiti
1 day using the app
Edited May 3, 2020

Really didn't like that I spent an hour customizing an abandoned email template and then they tell me I can't activate unless I upgrade. How about disclosing that before I start? Transparency and honesty are everything!

Plus it doesn't work properly.

Dainty Mary
Germany
1 day using the app
February 6, 2020

I don't want the app to automatically send out an email with a coupon code and there are no clear instructions on how to stop it.

Curated Seating
Canada
About 24 hours using the app
Privy Operations replied February 6, 2020

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.

November 22, 2018

I accidentally deleted a pop up, and then I'm adding it, but there's no popovers on my store page, Why?

Gmoka Socks
China
About 22 hours using the app
April 25, 2017

Easy to set up, but it's not working properly! I make changes and it's not updating on the website... Very annoying and disappointing. I hope I can figure out wth is going on!

Pauze Atelier
Canada
About 20 hours using the app