Reviews (24,815)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for significantly boosting monthly revenues, increasing email subscribers, and improving conversion rates. It features a range of marketing tools such as pop-ups, email, and SMS campaigns, with automation and Shopify integration. The interface is user-friendly, and the pricing model is cost-effective. Customer support, including live chat and Zoom calls, is frequently praised for its efficiency and helpfulness.

February 13, 2022

We used the pop up function for free for years. Now it is significantly overpriced. The app significantly reduced website speed even when it wasn't functioning.

Kindhood
United States
Over 4 years using the app
Edited December 6, 2022

APP randomly shuts down. We had an entire sale linked to the wheel and it just disappeared on day. Horrible app.

Terra-Core Fitness
United States
Over 4 years using the app
March 8, 2017

People put in there email address and never receive their email with coupon code or link. I am over this.

5150eliquid Com
United States
Over 4 years using the app
April 14, 2022

This app charges based on the number of mailable contacts that are added to your account, even if you aren't using the Privy pop-up to add the contacts. So, your account will continue to grow as they sync any contacts gained by Shopify through sales or sign-ups on your site. We found this out recently when we paused our Privy campaign but then were unexpectedly hit with a price increase because ...

Pure Feast
Canada
Over 4 years using the app
May 13, 2021

No more free plan. Faulse ad! Too expensive plans for small businesses! No more free plan. Faulse ad! Too expensive plans for small businesses!

DiffLand
United States
Over 4 years using the app
Privy Operations replied May 18, 2021

Thank you for sharing this feedback. We do want to clarify that there is still a Free Plan with Privy. Merchants can sign up for a free 15-day trial which gives you access to ...

Edited January 13, 2017

Stay away from this app unless you want a flood of unstoppable spam customers signing up by the minute. There is no option to protect incoming customer sign ups from a "bot" hijacking your pop up and delivering fake customers by the hours.
The company offers no solution after I reached out to their support.

Liz Lauter Designs
United States
Over 4 years using the app
Edited August 23, 2019

We had submitted a very positive review for the free version. Now we have subscribed for the email package and paid money we have got to say that their platform is one of the most annoying most difficult platforms to work with. We have been trying to set up one email and the tools to build the email just keep frustrating us with hard navigation and ahh it's annoying

Rectangle Com Sa
Saudi Arabia
About 4 years using the app
Edited June 28, 2019

going to leave because of new pricing :( very tricky behaviours when you are looking tied in! I hope they can reverse this decision as otherwise a good tool.

Oceansalivehealth
United Kingdom
About 4 years using the app
July 5, 2019

This app was great as a free app. Suddenly charging based on website views rather than a subscriber list means my costs have gone up 140%. Other companies charge less than half of this.

Pretty Little Pieces
Canada
Almost 4 years using the app
Edited January 24, 2020

Was happy with the service UNTIL they decided to pause my free plan campaign I had set up saying that my search volume was getting too high. So they advertise the next paid plan is required when you receive over 5,000 visitors/month. That's fair but I am currently at 2,500/month. VERY VERY shady practice if they falsely advertise plan limits like this. If not resolved you will lose my site.

** ...

LiveWireBikes
Canada
Almost 4 years using the app
Privy Operations replied January 24, 2020

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and ...