Reviews (24,815)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for significantly boosting monthly revenues, increasing email subscribers, and improving conversion rates. It features a range of marketing tools such as pop-ups, email, and SMS campaigns, with automation and Shopify integration. The interface is user-friendly, and the pricing model is cost-effective. Customer support, including live chat and Zoom calls, is frequently praised for its efficiency and helpfulness.

Edited August 3, 2019

prompts me to leave a review too frequently. super annoying! Maybe just go slower with that request and let it happen organically!

sewpowerful
United States
Over 3 years using the app
Edited March 16, 2020

ONLY used for a day and continue to get review notification. so far so good.

5/10/2019 Upgraded to paid. too expensive for what is offered. Downgraded back to free.

3/2020- Free stopped awhile ago but id never deleted the app. although i was not receiving services, privy was still tracking my activity and new subscriber emails! Not cool.

Taylor Max Childrens Boutique
United States
About 3 years using the app
November 12, 2016

Not sure why you have to upgrade to sync an email address. Not cool to say it is free and then upsell us that way.

You can mention it on the front of your website in big bold letters up top where we can see it instead of having to look for it.

Mention that you have a free version where you can't sync your email address and then mention that you have a paid version where you can sync your email address.

People appreciate transparency and being up-front instead of finding out later.

I think the free version should let people sync at least 1 email address and the paid version should let people sync multiple email addresses.

Superninjabargains
United States
Over 3 years using the app
February 22, 2020

I just wanted a simple app to have a welcome email giving a discount code when costumers give their email address. I'm a small shop and I don't have a lot of online sales yet. I wanted a free app but of course, they're blocking my campaign so I upgrade. I'm not impressed.

Hey Kiddo Toronto
Canada
Over 3 years using the app
March 4, 2017

it's ok. free version is barely acceptable.

Isabella Adams Designs
United States
Almost 3 years using the app
October 2, 2019

I loved this app, until they started the most ridiculous pricing system. Somehow pricing has gone from $24/month to $70/pm. I will be uninstalling it now.
Not so great if you're a small business hoping to grow

Lustre Jewellery
Singapore
About 3 years using the app
March 3, 2017

I have just started to use this App and am assessing its usefulness; if it proves to be of benefit without snags I will be happy to recommend it. If not I will let you know. So far so good....watch this space

Davidfellerman
Israel
Almost 3 years using the app
October 16, 2018

I am not getting a chance to complete this. Your review pops up b4 I"m done. I am not getting a chance to complete this. Your review pops up b4 I"m done. I am not getting a chance to complete this. Your review pops up b4 I"m done.I am not getting a chance to complete this. Your review pops up b4 I"m done.I am not getting a chance to complete this. Your review pops up b4 I"m done.

My Go To Brands
United States
Almost 3 years using the app
Edited May 6, 2019

I've only played around w/ app, not using it yet! Trying to still figure out if this app is right for my business. I would like to see more examples of the email and ads (formats) used to retarget my customers.

Oink, Oink, Shoppe
United States
Almost 3 years using the app
Privy Operations replied May 7, 2019

Great to hear, thanks! If you want to get a demo of the paid features, you can give us a shout at sales@privy.com and one of our reps will be happy to show you what else we can do.

Edited April 18, 2020

Some features are ok but it takes to long linking products, offers and creating buttons, etc and it's very basic and limited with what you can do.

The only feature I'm really happy with is the sign-up pop-ups and announcement bars. I'm not too keen on the emails, disappointed as that was the main reason I subscribed to the app in the first place.

Natural Organic Pure Clean CBD Oils | NOPC OIls
United Kingdom
Almost 3 years using the app