Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

May 16, 2017

Looking forward to using this app. Very easy to set up!

Lincolnshirelarder
United Kingdom
12 months using the app
November 10, 2018

Interface is very confusing for getting started, needs work to streamline the process. Setup is not as easy as others have said. Coupons created in Privy don't always reflect the same details in Shopify, so that needs work. I had to go back and forth may times to fix errors.
It's free for the most basic functionality, but every chance they get they are up-selling you to add features and get you to pay a monthly fee. They do repeatedly ask for a review which is super annoying since I haven't even created an ad yet. Gimme a few days at least to try it out.
Having said all that, once you get through the painful process of creating an add it does work as promised, so far. I'll update with more once I see how it behaves over a few weeks.

Union Design
United States
9 months using the app
January 5, 2017

the good features require money.....

Topgunhobby
United States
12 months using the app
August 7, 2017

I like the versatility of the design editing. I will see how it actually works before giving a higher rating but so far so good.

Cake4life
Australia
12 months using the app
January 21, 2017

Easy to use.Easy to setup! I did notice sometimes the popup triggers wouldn't activate.

Helmet Farm
United States
12 months using the app
Edited June 30, 2018

Found it really easy to use, still need to explore all the features.
Getting decent response on signups.

My Mini Kiki
India
12 months using the app
February 12, 2017

ok but havent looked at all features yet

Onthecuff
Hong Kong SAR
12 months using the app
May 14, 2019

I just downloaded it, not sure if it will work for me or not yet. I do enjoy how easy it is to setup

BeAtPeace!
United States
9 months using the app
Privy Operations replied May 14, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

July 3, 2019

Kind of hard to navigate and understand. May be better once I figure out how to work it. Have been using it for awhile and never sent an email.

K's RunWay
United States
9 months using the app
Privy Operations replied July 3, 2019

Thanks for the review and the feedback! We actually have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training

April 23, 2019

From what I can see you can only send automated emails with this app. You cant seem to design an email and instantly send it to selected contacts? Someone tell me if I'm wrong. Thats what id like to do with the app. The newsletter sign up feature is good though.

Belle Âme
United Kingdom
9 months using the app
Privy Operations replied April 23, 2019

Thanks for your review! You'll need to add our email product to your account to send newsletters, abandoned cart emails, etc. You can add that at https://dashboard.privy.com/settings/subscription