Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

Edited September 27, 2019

way to expensive and algorithm is flawed. with shopify not counting pageviews I have 0 way of knowing how accurate your algorithm is that you use and have to trust you blindly. Not a smart business practice. With not even 4k visitors for this month you claim I have to be on the 50k page view plan I find it impossible to believe I reach 50k pageviews. Not to mention you cant honestly say if your algorithm counts you yourself viewing your own page thus penalizing you and using your algorithm means it counts viewers who may just enjoy looking at your products and never intending to buy thus penalizing you again . A very flawed system with so many competitor apps out there charging far less and working just as well and better. Customer service couldn't provide proof of pageviews when I brought up this concern and just linked articles about how they count it which doesnt help prove that you're an honest company. They did offer a 30% discount for 3 months which still makes the app too expensive for the traffic I truly get and number of sales I get. I will be contacting shopify to see if they can provide any proof of pageviews to compare it to your data you claim to have.

Coastal Sea Treasures
United States
16 days using the app
Edited September 14, 2018

I didnt like that I cant ever finish a task! Cant even finish this review! All options lead back to blank screen and no help. Cant even save a custom email and yet they sure charged me

Coralsellerz
United States
16 days using the app
November 13, 2017

i just started using it... it looks promising!

Cloud9mall
United States
16 days using the app
April 16, 2017

Would be better if they removed the privy logo from my own pop up.

Kokorosd
United States
14 days using the app
November 16, 2016

Just signed up, will wait for a few days and write my thoughts...just hoping at least this app would bring me my first sale!

Anitas Trinklets
United Arab Emirates
14 days using the app
October 9, 2019

We are a new company doing all that we can, including spending tens of thousands of dollars at exhibitions trying to develop our mailing list only for privy to tell us that we cant upload and use most of our list because they are "role" emails. Tried to explain that business owners (who is my target audience) always give out their business email. . . . PRIVY: no response

Purifas
Australia
14 days using the app
June 5, 2017

I used it and they wanted a review. So here it is... Haven't had a chance to run a campaign. Its annoying when you get pestered to review a product that you literally just installed.

Digital Roadie
United States
13 days using the app
June 24, 2020

If your store is new, skip this app! They will inform you after terminating your campaign due to low traffic.

Mirage Trade & Distribution
Malaysia
13 days using the app
June 25, 2018

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Endlesssummershop 2
United States
13 days using the app
June 2, 2020

Not happy that by DELETING the App from Shopify is NOT enough to get rid of your App !!! I was shocked to receive another email that I have to do another step to remove the subscription entirely ! Negative experience, bad trick to even try to secretly charge after free trial. I should NOT see any charges on my card (as I clearly deleted way before expiry of the trial). I dislike how I will now have to take the trouble to check my card transactions, such a waste of time. Wished I never downloaded the app!

iAgeless
Australia
12 days using the app