Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

March 1, 2019

really slow to use and seems very basic. not too sure if ill use this for much longer. very generic designs

BarretCo
Australia
10 days using the app
Privy Operations replied March 1, 2019

Thanks for the feedback and I'm sorry you couldn't find any pre-built designs that meet your needs. With the Privy designer, you can change almost anything and we see a lot of customers building really cool displays. Check a few out here: https://www.privy.com/blog/customer-spotlight-3-campaign-ideas-to-engage-shoppers

Hope that helps!

May 23, 2018

u can't test anything on the "free" version

Survivalready Shop
Mexico
10 days using the app
Edited April 3, 2017

Here one of the first negative reviews I've ever left. Privy is screwing up my website. Whenever Privy is active, it does not let me banner image load in Chrome. It is incredibly challenging to open up a flow of communication with customer support. Every time I write them, they forget what I had said earlier. I have 2 threads with customer support going simultaneously. Over 50 communications back and forth in just one of the threads. I'm switching to another platform.

Imbodhi
United States
10 days using the app
February 5, 2023

Terrible! Spent 2 hrs building a pop up only to have to start all over because of bugs in their system. Images can't be removed or changed because the corner radius slider overlaps the buttons. Not mobile friendly so don't expect to work on the go unless you carry a computer everywhere you go. How they got so many 5 star reviews blows my mind! Worst app ever. Stay far away from them.

Bold Soaps
United States
10 days using the app
Edited June 28, 2020

Did love this app until they changed their pricing to page views. I'm a small retailer of food in Scotland, they tried to tell me I'm receiving more page views than the entire population of my local city, I doubt that.

Upon further research I discovered I'm getting thousands of hits from a county named Boardman, United States on a Linux machine. So this spam attack, if using Privy, costs me money using their page view/session approach even though this spam attack had a 100% bounce rate.

Please amend this Privy, you can't penalise people for receiving spam attacks, or is it you doing it yourselves increasing the spend of your customers????

MonsterBox
United Kingdom
9 days using the app
May 10, 2017

Just started using it so I don't know yet

Globaltreasurechest
United States
9 days using the app
October 1, 2019

it just crashed while setting up..fail..will have to find another app in shopify app marketplace..sorry

German IT Academy
Germany
9 days using the app
February 5, 2018

nottttttttttttttttttttttttttt happyyyyyyyyyyyyyyyy enough for now

Elismired
Vietnam
9 days using the app
February 13, 2018

Sign Up Icon is smaller than expcted

Frostynurse
United States
8 days using the app
February 1, 2017

no idea yet right now confused

Jonnie Banks
United States
8 days using the app