Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

November 10, 2018

Interface is very confusing for getting started, needs work to streamline the process. Setup is not as easy as others have said. Coupons created in Privy don't always reflect the same details in Shopify, so that needs work. I had to go back and forth may times to fix errors.
It's free for the most basic functionality, but every chance they get they are up-selling you to add features and get you to pay a monthly fee. They do repeatedly ask for a review which is super annoying since I haven't even created an ad yet. Gimme a few days at least to try it out.
Having said all that, once you get through the painful process of creating an add it does work as promised, so far. I'll update with more once I see how it behaves over a few weeks.

Union Design
United States
9 months using the app
March 9, 2017

Would be better if it would integrate with Constant Contact. I have to enter every email individually.

Bel Essence
United States
9 months using the app
May 14, 2019

I just downloaded it, not sure if it will work for me or not yet. I do enjoy how easy it is to setup

BeAtPeace!
United States
9 months using the app
Privy Operations replied May 14, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

July 3, 2019

Kind of hard to navigate and understand. May be better once I figure out how to work it. Have been using it for awhile and never sent an email.

K's RunWay
United States
9 months using the app
Privy Operations replied July 3, 2019

Thanks for the review and the feedback! We actually have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training

July 20, 2017

Really good but im not sure with the free version if people will keep getting the same popups even if they're already signed up. Not really wanting to annoy my customers...

The Invitation Destination
Australia
9 months using the app
June 21, 2018

I'm still trying to figure out how this thing works....

Racing Folks
Philippines
9 months using the app
September 25, 2017

meh, free version could be better.

Pretty In The Cradle
Canada
9 months using the app
March 14, 2018

very limited free features, I would like more features for free

Jaline Resort
United States
9 months using the app
January 12, 2017

Haven't tried it yet. Seems like you have to write a review to be able to launch a campaign?

Newrepublicshoes
United States
9 months using the app
April 23, 2019

From what I can see you can only send automated emails with this app. You cant seem to design an email and instantly send it to selected contacts? Someone tell me if I'm wrong. Thats what id like to do with the app. The newsletter sign up feature is good though.

Belle Âme
United Kingdom
9 months using the app
Privy Operations replied April 23, 2019

Thanks for your review! You'll need to add our email product to your account to send newsletters, abandoned cart emails, etc. You can add that at https://dashboard.privy.com/settings/subscription