Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

February 21, 2018

Support offered no real support, simply wanted to pass the buck.

Shabby Cottage Adorned
United States
4 days using the app
September 29, 2017

Couldn't sync my previous subscriber's list. Generally too complicated. Annoying app

Apparelbypretty
United States
3 days using the app
June 23, 2020

Chose any alternative email marketing app. Pricing is good but app itself is useless and requires the user to do the majority of work vs alternatives. Rather cheap vs good pricing.

Hair System Studio
South Africa
3 days using the app
July 29, 2019

Paid for the monthly subscription but am having issues, emailed them 3 times and they never got back to me after 5 days.

Royals Watches
Singapore
3 days using the app
Privy Operations replied July 29, 2019

Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.

June 21, 2019

Muito chato isso.. eu ainda não utilizei, então como posso faze um review? E ainda pede 100 caracteres..

Ryowatch
Brazil
3 days using the app
Edited July 2, 2019

It never worked i wasnt able to get the popups to work, i tried changing the settings but its doesnt help

Urban Knowledge Clothing
United States
3 days using the app
Privy Operations replied July 2, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

Edited March 27, 2019

Technical support is very bad. Application sloppy. Work with applications like Conversio, your pro.

LiFaSo
United States
3 days using the app
Privy Operations replied March 27, 2019

Great to hear, thanks! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

February 20, 2020

Don't know much about the app beside you have to pay for a plan before you can use the service once you're card is on file you then can use the emailing service

herlovelyshoes
United States
3 days using the app
Edited January 12, 2019

Doesn't work. The features they make you pay for are buggy and work unreliably. The free version ropes you in, and then the actual useful features you have to pay for and then when you do they don't work.

We tested it and tried it every different way we could think of, their support was useless and unhelpful and they still continue to refund us for this faulty purchase.

Standing Acrobatics
United States
3 days using the app
Edited November 26, 2018

Lots of bugs, codes not being revealed, emails nit being sent, etc. very little explanation of how things work, freezes often. Continues to ask for review with annoying pop up, even though I have repeatedly submitted it. It’s even worse the next day still sending pop ups to review them. Nothing is working. Customers are not getting codes

Fox & Fig
United States
2 days using the app