Reviews (24,815)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for significantly boosting monthly revenues, increasing email subscribers, and improving conversion rates. It features a range of marketing tools such as pop-ups, email, and SMS campaigns, with automation and Shopify integration. The interface is user-friendly, and the pricing model is cost-effective. Customer support, including live chat and Zoom calls, is frequently praised for its efficiency and helpfulness.

Edited October 28, 2019

I am undecided about it right now because I have not had enough time to use the app thoroughly. I do know that it tells me to do this every time I go in and that is rather annoying so I am hoping if I leave a review it will stop doing that. I also get less than 1500 visits to my site but the app is telling me I will have to get off of the free plan but my google analytics shows 1.2k visits last month. I will leave the review at 2 until I have more time and they are able to help me understand the "free" option. I only plan to use the free option until I learn the program and have more traffic.

ProTinkerToys.com
United States
Almost 3 years using the app
Privy Operations replied October 29, 2019

Totally understand if it’s too early to give an accurate review. If you reach out to us at support@privy.com, we'd be happy to explain how we're calculating your pageviews. Please send us a note!

November 11, 2019

Only sent 1 email to my entire contact list for some reason, will re-review when that gets sorted. Creating emails, pop-ups, etc. is nice though.

PeaseDoors.com
United States
Over 2 years using the app
March 1, 2020

Just need to get rid of the pop up so I can get to settings . It wouldn’t let me click on anything else

The Essence of Hair
United States
Over 2 years using the app
November 5, 2019

It used to be very affordable. They recently increased their prices and it's almost $600 month! WAY too expensive and now I'm looking elsewhere to replace this app. Just wanted to give others the heads up.

Bellevue Avenue
United States
Over 2 years using the app
Privy Operations replied November 5, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

May 23, 2019

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CusackLighting
Ireland
Over 2 years using the app
Privy Operations replied May 23, 2019

Thanks for the review! Let us know if we can be of any help at support@privy.com.

June 18, 2021

This app is great for pop-ups and i used the free version for almost 2 years. i then upgraded to the paid version which is combined with emails, and moved my email marketing over from Mailchimp. Unfortunately the Privy email marketing aspect of the app leaves a lot to be desired. Analytics are not very deep, and there isn't a way to cue any new email sign up from the store (not via a pop-up) to receive the welcome series. It integrates well with the pop-ups but is lacking in other ways. So i will be exploring other options. Not worth the monthly cost for pop-ups only, and not good enough as an email marketing app. I wish there was a cost-effective way to just use the pop-ups because it's too expensive to pay this fee and another email marketing app fee. Disappointed.

Niyama Yoga Wellness
Canada
Over 2 years using the app
July 9, 2019

Two stars because it works. Loved Privy but now they want to charge me a ludicrous amount per month based on my page views.

Uninstalled and moved a a competitor app that’s just as effective.

Piper Magic
Australia
Over 2 years using the app
Privy Operations replied July 12, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

Edited July 9, 2019

I haven't used it yet, but it's forcing me to write this review.... so far seems ok, but not enough time to write a real review.

Updated Review: I got bait and switched. They went from free to forcing me to pay. I'm not into dishonesty.

Power Breather
United States
Over 2 years using the app
July 19, 2019

Far too expensive for south african economy, especially since we only need it for pop up forms and spin wheel, should come up with better priced option, maybe one for only using sign up forms and spin wheel

Merchant Hunter
South Africa
Over 2 years using the app
Privy Operations replied July 19, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

November 26, 2019

keeps asking for review. pop up and email are billed separately. first 10 test emails went to google spam while mailchimp didn't trigger that

AlgorithmBags
United States
Over 2 years using the app
Privy Operations replied December 2, 2019

Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will be happy to see if there's anything on our end we can do to assist with the spam filtering.