Reviews (24,876)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and effective for managing email and SMS campaigns. It's praised for its responsive customer support and a variety of features including pop-ups, automations, and advanced analytics. Merchants value its targeting and personalization capabilities, which boost engagement and conversions. The app's seamless integration with other platforms, competitive pricing, and automation streamline marketing efforts. Its data tracking and reporting functions offer valuable insights, while pop-up forms enhance lead capture and email list growth. The app is continually evolving, introducing new tools beneficial for small businesses.

May 29, 2024

So far it's been a great experience. The app delivers on its promises!

Forever Written By Camilla Simone
Canada
7 months using the app
May 27, 2024

I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.

Efuru Studio
United States
5 days using the app
Privy Operations replied May 30, 2024

Thank you for your feedback. We value your input and are committed to improving our service.

At Privy, we strive to provide a comprehensive suite of tools to help businesses grow, and this includes email marketing as a core component of our offerings. The $30/month plan not only covers email sending but also a wide range of features such as advanced targeting, automation, and integrations that are designed to maximize your marketing efforts.

We understand that affordability is crucial, and we’re continuously working to ensure our pricing reflects the value delivered. If you have any specific needs or questions about how to make the most of your subscription, our support team is here to help.

March 12, 2024

very good app. really happy with it. Support is just as good. Big shout out to Karol who has helped me massively.

Pet Shack
United Kingdom
5 months using the app
April 17, 2024

I really appreciate Privy's support and help

Hycline
United States
Over 1 year using the app
March 21, 2024

The support team is amazing! Always helpful. Such a blessings!

Sheek Quality Hair Company
United States
Over 2 years using the app
March 18, 2024

Privy has generated me over $30k in the last 6 months alone. Customer service is top notch. Would recommend to anyone!!

South Simcoe Machine
Canada
Over 1 year using the app
February 15, 2024

Privy has offered a great personable experience. They have helped every step of the way in my email marketing journey and have always gotten back to me in a timely manner, which I find invaluable.

Layer Cake Shop
United States
Almost 2 years using the app
May 3, 2024

Great customer service. They are quick to help and get you what you need

Zenbodi Wellness
United States
19 days using the app
May 24, 2024

Great support and options!

Mia Mod
United States
9 months using the app
April 30, 2024

I was assisted twice today by two very helpful individuals at Privy thru their chat. Super impressed with the service!

Snafu Cards
United States
13 days using the app