Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

November 22, 2017

I only gave it 3 stars because I am having a hard time creating my campaign. I think once I learn exactly what to do and upgrade, I'll be happier.

Echelon Luxx
United States
8 months using the app
Edited October 17, 2019

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Jersey Goat
United States
8 months using the app
Privy Operations replied October 17, 2019

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

May 11, 2017

I just got it, so I will review with better detail as soon as I have a chance to work with it more!

Space Alien Mermaid
United States
8 months using the app
November 26, 2019

Good app so far but kind of sneaky. You do get some nice features for the free plan and the Privy logo is barely noticeable. However, I've just spent nearly an hour learning how to create my first abandon cart email campaign, even sent myself multiple test emails, only to click "enable" and have a pop up tell me that I need to upgrade first. I AM considering upgrading to the $10/month plan but am not ready to do so at this point, therefore, I—and other store owners—do not need to be wasting time on these things. Seriously, tactics like that only irritate people. They need to make it more obvious what you can and can't do with your current plan. Other than that I've been happy with the basic free features of this app.

Wish Modern
United States
8 months using the app
January 1, 2018

just installed. will see it while using it.

Lovethevictory
India
7 months using the app
Edited February 26, 2020

it's ok, but still messy dashboard and kind of hard to set up, I would be waiting for more updates in the future

BACKME
Mexico
7 months using the app
May 4, 2017

I have just added the application, but so far it seems to be very easy to set up.

Arubaaloeeu
Netherlands
7 months using the app
January 11, 2017

Nice but could have more capabilities. Don't like how it says redeemed but all people who signed up look like they have not redeemed, it is a bit confusing.

Aria Claire
United States
7 months using the app
December 18, 2019

Just downloaded it now. not sure how it is, I will definitely give review once started using it. sssss

GreatOcean
United States
7 months using the app
Privy Operations replied December 18, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

September 2, 2017

Seems easy to use. Lots of reviews

We Adore
United States
7 months using the app