Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

December 9, 2018

facile d'utilisation , permet d'augmenter les potentiel clients.
je vous recommande cette application

ART&DEK
France
7 months using the app
September 22, 2018

Looks like a potentially useful app. I cannot provide an accurate response yet. I'll leave it at 3 stars until I am fully confident of its purpose and benefits.

Homwire
United States
7 months using the app
May 4, 2018

ok its alright i guess many other apps out there

Slingkee
Canada
7 months using the app
June 23, 2019

I like this app it has what I'm looking for in trying to build my brand, getting customers to sign up.

I don't like that you would have to pay $79 per month to get the sign up for a discount feature where it can be automatically sent to all customers who sign up or where you can create a cool email to update customers on new arrivals or discounts etc.

I think that could at least be included in the cheaper plan for people who have just started a business and are small like myself, instead of just sending a thank you when they sign up.

Hott Gyal Tingz Boutique
United States
7 months using the app
August 5, 2019

nice app, only thing is that its advertised as free but 90% of its functions are paid and wont wort till u add them on.

ELECTROWISH
Canada
7 months using the app
January 15, 2017

fairly new to using and probably should wait until I've had time to actually use to write a decent review

Bldd Holdings Llc
United States
7 months using the app
November 28, 2018

the customizing features SUCK!!! customizing does NOT save what so ever, im just over it. but when it did save at first it looked great... and i don't like the limitations of the free plan

Raw Essence Hair
United States
7 months using the app
May 12, 2019

Its not bad, kind of confusing. I like the idea, but I am having trouble navigating through all of the different functions.

The Juice Press Inc.
Canada
7 months using the app
Privy Operations replied May 14, 2019

Thanks for the feedback. As you get started, feel free to reach out to us for help at support@privy.com and we'll be able to answer any questions you have. Also, feel free to check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

Edited August 3, 2017

So far so good, however it suffers somewhat from an overload of choices when setting things up. There's so much going on, it can get a little overwhelming. The work-flow when setting up elements for our websites could be a little more streamlined.

[UPDATE] I like Privy, not LIKE-like, but still find it fiddly. I can't imagine your average person having a good experience of using this service. Customer support always feels a little terse and like they didn't really read what you wrote, and full of upsale offers.

Apinkypromise
New Zealand
7 months using the app
June 10, 2018

Confusing to get a hold on.. Once you do its okay.

Suziik
Australia
7 months using the app