Reviews (24,921)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

Edited February 23, 2019

This app is simple and effective for all my page marketing needs. Definitely draws the customers attention when they arrive

LaJAshley
United States
Over 5 years using the app
November 7, 2016

Very easy to create - really like the tracking when an exit is likely. Would love the free version not to have the Privy logo, but it's free. JustPetProducts.com

Just Pet Products
United States
Over 5 years using the app
February 12, 2017

Good and free. Thanks guys. we will continue to use this app.

Ibd Medical
Australia
Over 5 years using the app
Edited March 10, 2022

UPDATE
After using the app for a few years, an issue occurred which required help from the support team. The agent deleted our account by mistake. Although the account was reinstated and the error was acknowledged, Privy is requiring that we pay the updated rates, which are now six times higher. This is unethical. They should honour our previous rate since this was their mistake. I even took the time send screenshots of my exchanges with the support agent and they are offering a 50% discount for one month. Years worth of designs and templates are locked in our account unless we agree to pay more. We have to start from scratch. Disgraceful. We chose Privy because the configuration settings are very flexible. We have to operate in 2 languages and we are able to make our notifications bi-lingual. The app was easy to install and we love that there are multiple options to chose from, depending on what you are trying to accomplish (grow email list, maximize conversion rate..). Thank you Privy!

Les Coconuts 2
Canada
Over 5 years using the app
July 9, 2017

Looks good so far, first time user

Intenseclothing
Australia
Over 5 years using the app
February 10, 2017

Great design with an intuitive interface and a helpful support center if issues ever arise.

Hempower Nutrition
United States
Over 5 years using the app
December 8, 2016

Easy to set up and customize, but have only used the free version and only for a few hours. There's a very annoying popup prompt asking for a review that won't go away unless you leave one.

Bloodroot Candle Co
United States
Over 5 years using the app
May 18, 2017

Really easy to use and link with MailChimp

Seed And Soul
New Zealand
Over 5 years using the app
April 25, 2017

This app rocks!!! Love how easy it is to set up, and totally customizable!

Lil Worker Safety Gear
Canada
Over 5 years using the app
July 16, 2017

This app makes it SOOO easy!!! Mahalo Privy!

Mauimerchant
United States
Over 5 years using the app