Reviews (24,914)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.

Edited October 11, 2019

About to try the e-mail option, since MailChimp and Shopify parted ways. Ask me in a month or two how it went.

Sumeru Books
Canada
About 4 years using the app
May 23, 2017

The popup is not showing up after being installed.

Back2africa
United States
Almost 4 years using the app
July 3, 2019

I'm finding this app challenging to use and navigate, I am frustrated shopify and mailchimp aren't integrated anymore. Hopefully the learning curve drops soon and I can get back to regularly scheduled emailing!

Jini & Tonic
United States
Almost 4 years using the app
Privy Operations replied July 3, 2019

Thanks for the review and the feedback! We actually have lots of tutorials at privy.com/tutorials and offer live training to new users on a weekly basis. Check it out here! https://www.privy.com/training - hope we can get you back to regularly scheduled emails quick!

May 20, 2019

Just signed up. Not sure yet. Prompts for reviews so early are kind of irritating and probably a bit counterproductive.

1pt ONE PART
United States
Over 5 years using the app
Privy Operations replied May 21, 2019

Totally understand if it’s too early to give an accurate review. As you get started, feel free to reach out to us for help at support@privy.com, check out our help docs at https://help.privy.com, or sign up for a live training at privy.com/training

October 19, 2017

istoo expensive and the free plan doesn't allow you to do much.

Easy Racks
China
Almost 4 years using the app
January 5, 2019

I haven't really had the chance to get to know the app very well before it's asking me to write a review. We have started a campaign to capture emails and so far it's fine. The popup works. But I am having a hard time tracking down the list of emails it has attained. It would be nice if those emails went directly onto my shopify dashboard instead of me needing to go into Privy to track them down.

dear darby
United States
Over 3 years using the app
Edited April 2, 2020

I used this app for a pop up on my site. I found it a little confusing at first to re-design a custom design but eventually got the hang of it.

Milk & Thistle
Australia
Almost 5 years using the app
October 23, 2018

I just downloaded the app and I'm still setting up my store... so I'm not sure how well it functions, but setting up the email pop ups was very easy and their analytics reporting is easy to read and understand.

Myrthland
United States
Over 3 years using the app
May 17, 2018

Free version is very limited access. But very easy to set up

Iste Editions
United Kingdom
Over 3 years using the app
Edited January 26, 2021

I use to love this app it was easier to navigate. Now it's so hard to even use our own design. If you can let us build element one by one I am more than happy to stay with you guys, but as is now I am looking for another App

Phbalance
United States
Over 3 years using the app