Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

June 27, 2018

Easy set up... Excited to see how well it works.

Heartfultouchdesigns
United States
3 months using the app
August 11, 2017

The free app works great, but it also dumps a ton of advertising tags on your site. I've seen other people complain about this too. Privy claims the tags are for tracking customers with more advanced features beyond the free email capture pop-up. That makes sense, but it's something they should let you opt into knowing you may want the historical data later. They should at least be more transparent about it. I have no idea what partners they are sharing it with or how the data is being used.

I'm going to uninstall and switch over to a free Mailchimp pop-up while I research alternatives. It doesn't look as pretty or have exit intent triggering, but I won't have to worry about what it's loading on my site.

Again, the app works great and the analytics dashboard is helpful, but know they are also tracking your customers using other advertising products.

Inthecloudsnj
United States
3 months using the app
March 17, 2019

To early to say but it seems pretty easy to use for now. I'll probably come back and give a better review later on.

bstill clothing
United States
3 months using the app
Privy Operations replied March 17, 2019

Thanks for the review! As you get started, feel free to reach out to us for help at support@privy.com or check out our help docs at https://help.privy.com

May 26, 2018

still checking it out. will know soon enough

Wear My Pet
United States
3 months using the app
August 29, 2020

When I first started using this app I wasn't sure where to start and it was a little confusing. After watching a YouTube video, it kind of cleared up the confusion some.

TABMBAT™️
United States
3 months using the app
January 21, 2017

I don't think I've used the app enough to give a proper review. I plan on using it more in the future. But so far so good

Sixty Nine Degree Golf
Canada
3 months using the app
August 24, 2018

Only just used the app today for the first time - will need to see how it operates in the store

Saltedliving
United States
3 months using the app
September 4, 2018

waiting to see some results then will know more

Tikitouringtwins
New Zealand
3 months using the app
December 21, 2017

Not too bad I like it a good bit. Easy enough to use and pretty simple. Love it and would recommend!

Polar Pledge
Australia
2 months using the app
February 26, 2018

Just installed and have not figured out how it works, I will inform latter

Comfy Cozy At Home
United States
3 months using the app