Reviews (24,914)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to drive sales and increase email subscribers through features like customizable pop-ups, email campaigns, and automations. They appreciate the intuitive interface, seamless integration with other platforms, and advanced analytics that help optimize campaign performance. Customer support is frequently praised for its responsiveness, with staff members like Jose, Karol, and Henry receiving specific commendations. The onboarding process is noted for its efficiency, supported by knowledgeable customer success managers.
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There is often bugs with banners disappearing. Would not recommend
Great for initial setting up of pop-ups on page and adding customers to email list, very difficult to arrange newsletter emails, for me it would not send any to any contacts, not even test emails to myself.
Sorry to hear you’re having trouble with our newsletters. If you send an email to support@privy.com they’ll be able to help you as soon as they are back online in the morning.
Makes you review app before use. Makes you review app before use. Makes you review app before use. Makes you review app before use.
i can't personalize the text of the banner...
I mean, it was reasonable easy to setup & find our way around it... But it never actually sent any abandoned cart emails, which meant we had to stop using it & cancel our account. Was pretty disappointing tbh.
customization and sync is not entirely glitch free. It seems I cant easily turn it on or off and that should be easier
Haven't really used it. Exploring options now.
I was advised to use this Privy app as a free automated email newsletter sign up by my website design company...
Ummmm am I missing something?
But to do this you have to pay for it?
As it looks like I do and it pushes coupon codes that I don't want
If I'm like you and you're fairly new at setting up your 1st Shopify website, dealing with AliExpress and others and start dealing with Google Adwords, Analytics, Merchant Centre. Recoding your website, dealing with Oberlo's constant glitches Please Please Privy make your app totally NUI for all of us that are brain fried! Blankly staring at our computer screens....
If only I could code properly I could easily design you an NUI logistical very quick set up process that instantly works, that is beautifully aesthetic, fluid and so simple a 5-year-old could do it and as our businesses grow and we obtain the finances we all would choose a higher plan of yours
Thanks
Switched over from MailChimp to get better pricing on newsletter feature. The template was confusing to adust to. The columns and rows threw me off. I can't adjust the size of my photos, and it doesn't save them so I have to upload them every time. I'm certain these are most likely available options, but the point is, I'm a brand new user and I can't easily figure it out. In addition, after I finally figured out how to import contacts from Mailchimp, the new contacts had to get "approved" and that took several hours which I was completely unaware of. So when I sent out a very import email about a new collection release, only half my subscribers actually got the email. Very. frustrating. Also had problems figuring out how to verify my domain name. So my email went out looking very unprofessional like it was from a marketing team - which my customers don't want to see. The whole conversion has been a huge headache and very stressful, BUT customer service is excellent. They walked me through everything and I didn't have to wait more than a couple minutes for them to respond. The problem is that I've had to contact them for support over 5 times in the last 2 days. I'll probably reevaluate whether or not I'll stick when Privy once I reach the next tier of subscribers. For now, it's not worth going through all this work just to leave immediately.
Thanks for the review, and I'm sorry about the issues you're experiencing. We're releasing some new updates to our import process later this week, which should make uploading contacts easier going forward. If you have any other product feedback for us, please don't hesitate to reach out at support@privy.com.
I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.